Field Service Technician In Nashville, Tn At Teamhealth

Job Description

TeamHealth is named among the Top 150 Places to Work in Healthcare by Becker's Hospital Review. Newsweek Magazine recognizes TeamHealth ‘as one of the greatest workplaces for diversity, 2024’ and TeamHealth is also ranked as ‘The World’s Most Admired Companies’ by Fortune Magazine. TeamHealth, an established healthcare organization is physician-led and patient focused. We continue to grow across the U.S. from our Clinicians to Corporate Employees.

Join Us! We Offer...

Career Growth Opportunities . Medical/Dental/Vision . Wellness Support . PTO + Holidays . Many Perks 

This position is onsite in the Brentwood TN office.

OVERVIEW:

The Field Service Techwill be onsite to support the Brentwood TN office. The Technician is responsible for process improvement, maintaining accurate inventory of all computer devices owned by the company and support by documenting issues that arise throughout the field office.  

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Deliver new and repaired equipment to end user locations and verify operation and printing with all applications
• Document all work completed and associated databases including: Work Requests/Trouble Tickets, Purchase Requisitions/Purchase Orders, & Technical Support documentation
• Investigate and resolve any issues resulting from substandard performance
• Support users with special information requests. Recommend hardware and software if appropriate
• Address customer inquiries, resolve issues and obtain customer feedbacks proactively
• Track equipment’s shelf life throughout the company and help replace the equipment and software as needed
• Able to disassemble old equipment and build new equipment using new hardware
• Support service teams in achievement of service goals
• Follows company policies and procedures
• Demonstrate outstanding customer service through maintenance of high quality and integrity at work environment
• Manage multiple priorities and projects simultaneously
• Perform other duties as required or assigned

Job Requirements

QUALIFICATIONS / EXPERIENCE:

• Associates degree in computer science or related field is required or comparable experience
• Extensive knowledge of Microsoft Office Products
• Two years of work experience in an enterprise network environment, including direct end user support
• Requires proficiency with client-end operating systems, basic trouble shooting, technical skills, and standard office automation software
• Demonstrated ability to communicate effectively both verbally and in writing
• Demonstrated ability to achieve successful outcomes in handling difficult situations and complex customer needs
• Excellent interpersonal skills with an orientation towards professionalism and customer service
• Demonstrated ability to manage multiple priorities and follow through on projects to completion
• Resourcefulness, ingenuity, and maturity in decision making and problem solving
• Basic knowledge and familiarity with Networking hardware and wiring
• Understanding of VPN systems (Citrix, Any Connect, etc)

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