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Form of workJob Description
Description
To be successful in this team you will:
Have technical interest and aptitude. Strong customer focus. Ability to manage multiple priorities. And be a selfstarter.
Requirements:
High school Diploma (or equivalent)
Have a valid driver's license and driving record that satisfies Client's fleet requirements
Successfully complete background check (drug screening, no felony)
Drive your personal vehicle for the first 90 days to job sites (mileage will be reimbursed
Physical & Technical Requirements:
This is a physical job, so you must have the ability to do the following:
A valid driver’s license with satisfactory driving record within company required standards.
Ability to successfully pass background and drug testing
Ability to lift 50 pounds and work in close quarters within and around the equipment.
Familiarity with computers and a variety of consumer communications devices, such as smart phones.
Travel to/from assigned territories and company facilities, including during inclement weather is essential.
Service experience or electro mechanical experience is a plus
You will be driving your personal vehicle the first 90 day of the apprentice program to multiple job sites.
In the Field: Every day brings something different, Field Techs should be comfortable in different settings, for example:
Inside banks and retail establishments
Outside in all weather conditions, possibly for extended periods of time.
Consistent and punctual attendance. The ability to work overtime, weekends, second shifts or participate in an oncall
rotation when scheduled
You must be able to work with little supervision and have the ability to apply common sense, experience, and the theory
towards solving and decision making.
Responsibilities:
Field Service Technician I
Join our dynamic service team for this entry level Field Service position. Depending on your assigned territory, you will
provide services, repairs and technical maintenance for ATM's, retail point of sale (POS) equipment, locksmithing,
Electric Vehicle Charging (EVC) plus related PC and PC peripherals on customer premises. Our training consists of on thejob mentoring as you might expect, but also formal classroom, virtual and selfpaced training for extensive learning opportunities.
You are responsible for:
Performing maintenance on ATMs (e.g., card reader, printer, reset and test devices, etc.). Electro mechanical repair.
Performing basic installation functions (e.g., set up and test equipment, pulling cables, mounting devices, installing
locks)
Performing technical fixes such as clearing paper jams, card jams, bill jams, etc.
Inspecting products for correct operation and resolving noted issues and/or escalating according to established
procedures
Prioritizing and planning service calls
Works within a team environment, completes all required paperwork, manages, and maintains service parts inventory
Contacting the customer with the estimated time of arrival
Working with customers to ensure satisfaction with service delivery and understanding of product functionality
Following key/alarm/combination control processes in assigned area of responsibility
What is your goal?
Many of our new technicians are looking for an opportunity to develop their skills and pursue a career with our nationwide service organization. Our technicians come from all backgrounds and experience levels. If you are new to the role, our training program will give you the skills needed to become proficient servicing ATM, Point of Sale (POS), and many other products.
What is the Role?
Our entry level Field Service Technicians respond to basic customer requests for equipment issues. Candidates will be a part of a team and a territory where customer requests will be assigned throughout the day. Using provided tools and repair kits, you will travel to customer sites to resolve the issue. Our entry level technicians respond to 58 calls per day across their territory.
Education: High School
Compunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.
We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.
We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.
