Field Service Technician

Field Service Technician - Southern California
As a 100% Associate-owned, global leader in providing advanced industrial cutting solutions, OMAX, a Hypertherm Associates company, offers a collaborative work environment while promoting empowerment and a positive work-life balance. Check outthis videoto learn more about what it is like to work at Hypertherm as an Associate-Owner.
Join us and add your technical mechanical field expertise to our team and ensure OMAX customers can get the trusted on-site service they count on with an investment in OMAX Waterjet solutions. Traveling directly to OMAX customer sites, you will represent our high-quality brand and be responsible for Waterjet equipment installation and configurations, through maintenance, troubleshooting, and repair. Customers depend on the OMAX technical Field Service Team to understand their specific Waterjet cutting needs.
Join our growing team as a Field Service Technician to cover our Southern California territory. Upon hire, you will receive a foundation in OMAX Waterjet machines through our on-site Field Service training.
As an OMAX Field Service Technician, you will apply your technical expertise to assist our customers with:

• New Machine Installation: Traveling on-site to customer locations in support of planned delivery events, uncrate and inventory OMAX equipment, determine the layout and permanent placement of equipment, Assembly and interconnection of sub-assemblies, system tests and repairs, new equipment training, and follow-up training in support of new equipment & accessories after installation
• Customer Technical Support: Troubleshoot on-site, via email, and over the telephone mechanical, electrical, and pneumatic systems questions/issues on previously installed OMAX Waterjet equipment
• Equipment Maintenance: Performing contract maintenance services on-site to previously installed OMAX Waterjet equipment
• Reporting: Developing timely; detailed; analytical; digital record keeping, supported by digital photo & technical attachments. Detailed feedback regarding product issues from the field is expected.
• Customer Sales Interaction: As a technical expert, assist the sales team with customer-facing trade show demonstrations & pre-sales visits

Who you are and the experience you bring:

• A proven troubleshooter with experience using multi-meters, electrical schematics, software utilities, torque wrenches, dial indicators
• Demonstrated mechanical aptitude, having worked with a variety of integrated systems (Electrical, software, plumbing, pneumatic, mechanical)
• Experience with training customers on product operation, maintenance and software programming
• Excellent English communication skills - can articulate complex technical functions and ideas in a simple manner
• Ability to read, study, and understand technical manuals to install/operate/train customers
• Strong Computer skills, with the ability to navigate through Windows OS, install drivers/firmware, and navigate File Directories
• Experience working in a process focused organization. E.g. Problem escalation, troubleshooting paths, RMA handling
• Proven ability to manage difficult customer interactions and acting point representative for product installation/repair.
• Flexibility in travel required, ability to navigate travel systems, programs, and use of airline applications to change travel plans with short notice.

Required Knowledge/Skills, Education, and Experience

• HS Diploma or GED
• 2 years of Field Technical Service or related field
• 2+ years with Cutting Solutions product experience
• Solid understanding of electrical, mechanical, and CNC/PLC system fundamentals
• Fluency in English required
• Required ability to hold a valid Drivers License in all 50 states
• Preferred experience that differentiates you:
• AS Degree (electrical or mechanical field)
• Cutting Solutions operational and manufacturing assembly experience

Location: Southern California (within 2hrs of LAX)
Travel: 100% Monday-Friday, some weekends. Ability to travel internationally 10% of the time
Besides our incredible culture, some of the benefits you can expect with a career at OMAX:

• Global, 100% employee-owned company for over 50 years
• Profit-Sharing
• Employee Stock Ownership
• Paid Community Service Time
• Strong commitment to Environmental Stewardship
• Stable, growing organization with a no-layoff philosophy

Hypertherm is proud to be an Equal Opportunity Employer and we welcome all applications. All employment decisions are based on business need, job requirements and our values as an associate-owned company without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability, or veteran status, or any other characteristic protected by federal, state, or local laws.
CURRENT ASSOCIATES OR TEMPORARY ASSOCIATES: Please apply via your internal Workday career account.
$62,833.00-$104,722.00 AnnualThis is the base pay range that an applicant can expect to make upon hire.
Pay within this range will vary based upon relevant experience, skills, and education among other factors.