Field Service Technician

We have an opening in our Greenville, SC office for the position described below:

Field Service Technician

• Conducts: product installations; preventive maintenance; repair; modifications/updates; product trials and basic product operation

• Ensures optimal operating performance of equipment

• Provides feedback on product performance

• Provides technical expertise and guidance to customers

• Provides detailed product instruction/training to customers

• Provides follow-up support to training

• Responds to customer inquiries and ensures excellent customer relations

• Supports sales team with required technical expertise – including assisting with technical demonstrations and preparing technical reports

• Provides sales leads where possible

• Interfaces with R&D

Position Requirements

• Associate’s Degree in Engineering related field of study is preferred or comparable qualification based on combination of related education, training and experience

• Valid driver's license required

• Spanish language skills (oral and written) is a plus.

• Minimum of one (1) year work-related experience

• Requires strength in the following skills: customer service; complex problem solving; communication (written and verbal) and organization

• Knowledge in computer networking and providing computer support

• Travel mainly in US, Canada, Mexico and other Latin America countries

AA/EOE M/F/D/V