Field Service Technician

InCharge Energy is seeking a detail-oriented Electric Vehicle Charging Station (EVCS) Technician to support the service needs of its customers. Service is the core of the company, and it is being supported with software, project management, and equipment integrations that make the service division even more valuable to the growth strategy. The EVCS Technician will work in the service operations division reporting directly to the Field Service Manager. Key aspects of the work include diagnosing and repairing trouble with charging infrastructure in addition to handling regularly scheduled maintenance.

What You’ll Do

• Repair maintain, troubleshoot, and service electrical charging infrastructure using skills and tools that range from computer diagnostics to basic electrical tools
• Maintain detailed and timely documentation for repairs and installations
• Coordinate with third parties/vendors for the flawless execution of projects
• Ensure that all services and projects are delivered on-time, within the scope, and within budget
• Ensure resource availability and allocation to satisfy the service requirements of our clients
• Manage a detailed service plan to monitor and track progress
• Measure charging infrastructure performance using appropriate tools and techniques
• Report and escalate to company management as needed
• Represent the company at client locations with the highest standards of professional conduct
• Perform risk management to minimize project risks
• Establish and maintain relationships with third parties/vendors
• Create and maintain comprehensive project documentation
• Meet with clients to take detailed ordering briefs and clarify specific requirements of each project
• Attend conferences and training as required to maintain proficiency
• Perform other related duties as assigned

Your Experience and Capabilities

• 2+ years of electrical, EV or related work experience in a client-facing role
• Associate’s degree or certificate in electrician-related field
• General knowledge of charging, automotive, and/or vehicle systems
• Hands-on experience in either electrical, mechanical, or other related Field Service experience; experience with electrical and mechanical troubleshooting
• Enterprising, self-starter attitude
• Adaptable to the changing dynamics of start-up business strategy
• Proven working experience in service operations
• Excellent client-facing and internal communication skills
• Detail-oriented, resourceful, diligent, and able to operate independently with limited supervision (completing assigned work accurately and in a timely manner)
• Intermediate level computer skills (including MS applications)
• Good driving record demonstrating the ability to safely operate a motor vehicle
• Ability to rent a vehicle and clear TSA security with proper ID if needed
• Associates Degree or higher in an applicable technical field is desirable
• ASE or other applicable certification is desirable
• Commercial Driver's License or ability to obtain is desirable
• Ability to Travel 50% - 75%

Physical and Environmental Demands

• Include but not limited to the following: lifting, bending, climbing, kneeling, reaching, sitting, standing, working from ladders, walking, working in extreme temperatures (cold/heat), confined quarters, excessive noise, and high voltage

Job Type: Full-time

Pay: $30.00 - $35.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years
• 3 years

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• electrical controls: 3 years (Required)

Ability to Relocate:

• Akron, OH: Relocate before starting work (Required)

Willingness to travel:

• 50% (Required)

Work Location: On the road