Field Service Technician

We are currently seeking a qualified candidate to perform preventive maintenance and repair procedures on DolEx and Barri branches, performs variety of skilled duties in one or more of the building trades; such as, painting, carpentry, minor electrical, minor construction, cleaning other recognized crafts. Candidate can be based out of Stockton, Sacramento, Modesto, etc. to cover all necessary regions.

Description

Field Services Technicians are responsible for repairs and maintenance tasks at all Barri/DolEx locations. Their main responsibilities include booth construction, remodeling, and IT Equipment revision for all stores. Provides service and onsite customer support during dispatched field visits. Manage on-site installations, repair, maintenance, and testing. Diagnoses errors or technical problems and determines proper solutions.

Responsibilities

• Coordinate and supervise new construction and remodeling.
• Assist in negotiation with vendors, outsourcers, and contractors to secure infrastructure-specific products and services.
• Assist with the preparation of RFPs, bid proposals, contracts, scope of work reports, and other documentation for infrastructure projects and associated efforts.
• Test network performance and provide network performance statistics and reports.
• Practice IT asset management, including maintenance of component inventory and related documentation.
• Perform Scheduled preventive IT and Grounds maintenance for the proper operation maintenance of infrastructure, services, facilities, and systems.
• Installation and configuration of infrastructure, surveillance, and security equipment for proper store operations.
• Provide technical support and training to other team members.
• Provide service and customer support during field visits or dispatches.
• Manage all on site installation, repair, maintenance, and test tasks.
• Diagnose errors or technical problems and determine proper solutions.
• Produce timely and detailed service reports.
• Operate vehicle in a safely manner and use field automation systems.
• Follow all company’s filed procedures and protocols.
• Cooperate with technical team and share information across the organization.
• Comprehend customer requirements and make appropriate recommendations/briefings.
• Build positive relationships with customers.
• Coordinate the projects already established by the Field Services Manager from start to finish to maximize productivity and meet business needs.
• Support After hour Emergencies as needed but not limited to Vandalism, Attempted Break-ins, or natural Disasters.
• Ability to handle physical workload.
• Complete work and repair service orders in a timely fashion
• Estimate time and extent of repairs or installations.
• Other duties as assigned

Knowledge & Experience

The field service Technician has 1–5-year experience as a handy-man, Field Service Technician or Onsite Tech Support Technician

Valid Driver’s License

Knowledge and use of hand tools

Basic Networking, Cabling Management, Racking systems, Telephony Services, Surveillance Systems, repairs.

Maintenance worker Skills for basic branch repairs such as but not limited to Sheetrock, Basic Electricity, plumbing, and painting and others.

Able to effectively communicate in Spanish and English to communicate with vendors and service providers.

Skills

• Proven analytical and problem-solving abilities.
• Service oriented.
• Highly logical.
• Highly self-motivated and directed.
• Keen attention to detail.
• Deadline and detail-oriented

Working Conditions

• Fast paced environment with tight deadlines.
• Travel is required.
• Overtime hours may be required to meet project deadlines.
• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices and objects.
• After hour Availability for Emergencies or schedule repairs.

This Job Description is designed to outline primary duties, qualifications and job scope, but not limit the incumbent nor the company to only the work identified herein. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

The Company reserves the right to revise or change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment