Field Service Technician

Would you like to work in an international, innovative organization, where we produce high-quality solutions and are constantly looking to enhance existing and develop new offerings? Are you eager to join a professional team and work directly with our customers? Then we have an interesting position in Grundfos for you. 

What is the job about?   

Grundfos CBS Inc. (GCB) is seeking an experienced Field Service Engineer to join its Service Delivery team.  The Field Service Engineer will be responsible for the execution of the repair and maintenance work as agreed with the customer.   This position reports directly to the Service Manager and will operate daily out Aurora, IL site.  Relocation for this position cannot be supported and qualified candidates must have authorization to work in the USA without support.

Your main responsibilities:   

The Field Service Engineer is responsible for customer satisfaction in the assigned market, is technically accountable and works -independently or together with ASP to address customer requests in an efficient and professional manner. 

• Makes a risk assessment for every task.
• Report matters related to Safety, Health and Environment.
• Disassembles, inspects, trouble-shoots, repair and replace parts, reassemble pumps, pump systems and accessories in shop or in a Field Service.
• Advises the customer about shortcomings in the total system, which can prevent problems and offers a solution to these problems.
• Assist their manager by identifying and providing solutions for service and warranty matters, depending on the complexity of the issues, special consultation with technical support may be required.
• Prepares clear and complete service reports and ensures that these are submitted on time (warranty claims, working hours FAS etc.)
• Registers the identified product quality issues in the systems.
• Assist in project execution – installation support, commissioning etc.
• Executes the agreed maintenance services and SLA for service agreements.
• Provides feedback of relevant information to the respective stakeholders (sales and service sales PUs, operations etc. including identified leads.
• Prepares inputs for quoting out-of-warranty repairs.
• Supervises/directs ASP onsite service delivered in accordance with Grundfos service SOP requirement and customer expectation, where there is the case;
• Reviews ASP job card and supports ASP to conclude the service case with correct technical solution and warranty qualification in the markets served by ASPs;
• Provides technical support to ASP upon need, in the markets served by ASPs
• Manages complex projects execution;
• Provides input for the content of the maintenance contracts
• Collects installed base information.
• Continues learning and development to build up hands-on service capability.
• Masters the use of service tools and equipment.
• Reports matters related to Safety, Health and Environment.
• Lives in Grundfos’s core values, takes responsibility for own actions and takes care of colleagues, partners and customers.
• Acts as a trusted advisor internally (Delivery Support, Service Sales, Sales Pu’s, etc.) and externally (End users, Customers; ASPs)

Your background  

We imagine that you have:    

• Qualified candidates will possess a technical education knowledge of electrical/mechanical engineering
• 3-5 years of work experience in the industry or comparable environment
• Experience with pump technology
• SAP experience preferred
• Ability to participate in work with processes or projects within the service environment
• Will be required to travel up to 50% of the time and work in the Field with short notice. Thus, candidates should be able to maintain valid identification.

Please note that relocation for this position cannot be supported and qualified candidate must have the authorization to work in the USA without support. 

What’s in it for you? 

What are your goals? Here at Grundfos it’s our mission to enable you develop and fulfil your aspirations, both career and personal. We are guided by our six core values, and you’ll find that your fresh ideas will be welcomed and make a difference in everything from local to large-scale global projects. You’ll encounter colleagues from all over the world both as part of your daily work, supporting and all the while broadening each other’s cultural horizons.  

In addition, your day-to-day benefits as a regular, full-time employees include:  

• 5 paid holidays; paid time off for volunteering; up to 20 paid vacation days. Vacation hours are accrued on a prorated basis, based on your hire date within the calendar year. 
• Competitive medical, dental, and vision plans; 401(k)-match program. 
• Annual bonuses, parental support, internal well-being consultants and programs, engaging team buildings.    
• Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly.  
• Long-term career development with regular dialogue, as well as continuous learning and development opportunities.  

Do you want to learn more?   

If this job sounds interesting, please send your resume and cover letter by clicking “Apply”.   

To dig deeper into the Grundfos universe, follow us on LinkedIn or YouTube.  Check out Meet our people to get to know some of your future colleagues and why they love working at Grundfos. 

Grundfos needs and welcomes professional people from all corners and backgrounds by providing equal employment opportunities for all applicants and employees and prohibits discrimination and harassment of any type. Employment decisions at Grundfos are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All qualified applicants are encouraged to apply. Learn more about your rights as an applicant and pay transparency. Accommodations are available for applicants with disabilities. 

We look forward to hearing from you.