Field Service Technician

Purpose: The Service Technician's responsibilities include traveling to customers' locations, remotely accessing equipment, and performing routine maintenance. The Service Technician will install and test products and provide customers with instructions on the proper usage of the product.

Responsibilities (Include but are not limited to):

• Answering telephone inquiries and assisting clients.
• Installing and testing products, equipment, and machinery and providing instructions to customers on the proper usage of their product.
• Using diagnostic tools to identify issues and evaluating the available information.
• Fixing defective or broken products or ordering the necessary parts to replace faulty or worn-out parts.
• Maintaining your technical and mechanical skills.
• Perform administration duties such as preparing time sheets, job status reports, expense sheets, etc.
• Prepare and maintain service related documentations.
• Reports to Fabrication Supervisor.

Skills:

• Working with hand tools.
• Minor CAD experience, capable of changing customer drawings as needed.
• Self-motivated and capable of managing time efficiently without direct supervision.
• Ability to work flexible hours and work around a changing schedule.
• Excellent communication, interpersonal and diagnostic skills.
• Working knowledge of the equipment needed for the job.

Qualification Requirements:

• Must have electrical and hydraulic experience with the ability to read CAD drawings.
• Must have exceptional communication skills.
• Strong working knowledge of equipment and tools used in the industry, (Multimeters)
• Must be able to travel to customer locations.
• Must have the ability to diagnose and solve problems based on customers' non-technical descriptions.
• Must be willing to continuously stay current with Technical advances.
• Driver's license and reliable transportation.

Physical Demands:

The description below is intended to describe the general content and requirements for the performance of this job but is not limited to:

• While performing the duties of the job, the employee may be required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell.
• The employee must be able to lift and/or move up to 50 pounds.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Some duties may be removed at any time and new duties may be added as GTI continues to grow. If and as required under federal or state law, upon request, reasonable accommodations which do not create an undue hardship will be considered, discussed, offered and implemented (if accepted) to enable persons with defined disabilities to overcome barriers to the performance of essential functions of the position.