Field Service Technician

TITLE: Field Service Technician
TYPE: Direct Hire
LOCATION: Midwest (can be based around Chicago, Twin Cities, Milwaukee, etc.)
ONSITE/REMOTE/HYBRID: Remote with 85% National Travel, M-F (Every 6th week you work from home)
We are looking for a Field Service Technician to give efficient and precise support and service to internal and external clients in a professional manner. Repair, troubleshooting, and remote machine installation; Must have a working knowledge of our products to supply customers with resources for rebuilds, training, and modifications. This is a Field Service role requiring 85% travel nationwide.
MAIN RESPONSIBILITIES

• Execute system installation and integration of products and related OEM machinery to fulfill client performance needs.
• Supply project guidance from machinery installation through performance acceptance.
• Train client's team members in safe maintenance and operation of machinery.
• Work together with the client and suggest value-added services that will assist the client in running their business more effectively.
• Communicate with the appropriate internal departments regarding technical documentation updates to notify them of information pertaining to changes made to customer equipment. (Manuals, old program files, in-house training program, drawings, and documentation).
• Help with updating and/or creating technical documentation.
• Assemble and equip components according to specifications and confirm accordance of parts.
• Operate, set-up, and repair equipment to verify performance, functionality, and machine capability.
• Supply remote technical service to clients.
• Finish all documentation accurately and completely and submit within the required time frame.

QUALIFICATIONS

• At least 5 years' experience in technical Field Service of applications engineering and or equivalent Military education and experience servicing electrical equipment.
• Experience in automated packaging machinery - working with equipment like wrappers, baggers, weighing machines, cartoners, conveying systems, other types of Form Fill and Seal equipment, etc.
• Prior experience interacting with both external clients and internal colleagues.
• Experience troubleshooting and fixing electronic, mechanical, and/or electromechanical machinery.
• Previous experience with Microsoft suite of products as well as Web applications.
• Must have and keep a valid Driver's License.
• Must be willing and able to secure a passport to travel internationally and domestically.
• Must be able to work in both hot and cold conditions, depending on the environment in the client's facility.
• Must be able to travel extensively (85%+) overnight M-F and be able to travel by plane.

EOE STATEMENT
We are an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.