Field Service Rep & Trainer

Key Activities/Responsibilities:

• Prepare and deliver site specific/customer specific operator, safety and unit specific training as requested.
• Diagnose, troubleshoot and make recommended repairs on company owned and client owned waterblast equipment.
• During standard business hours and after hours as needed, provide customer technical phone support and define, schedule and document customer requested training.
• Collaborate with internal departments and provide technical support to build or repair waterblast equipment.
• Analyze, troubleshoot, recommend and document resolution for warranty repairs. Determine potential reimbursement to customer and coordinate parts order and/or returns.
• Provide and assist Rental Centers in identifying and resolving parts issues and technical repairs.
• Coordinate business travel arrangement, prepare defined reports, and communicate with appropriate individuals on results of customer visits.
• Conduct internal certification testing to ensure final product meets quality and safety standards and complete necessary documentation.
• Comply with define safety standards and personal protective equipment requirements.
• Ensure personnel and customers are training on all products, parts and accessories;
• Technical Information Management
• Functions as the primary developer of training programs & training aids. Creator of class content. Fully develops materials to cover the wide range of offerings.

• Administers training to customers and employees through a variety of methods including hands-on presentations and via web-based portals.

• Acts as industry expert; consulting with customers and employees on best practices for: Industrial cleaning applications, equipment & skills, Contractor business systems, development & operation, Regulatory compliance & safety and Personnel development & advancement.

• Maintains certifications in training and safety classes;
• Responsible for decisions to create technical information in compliance with OSHA, HAZMAT and HAZWOPPER and manufacturer requirements;
• Responsible for identification, creation and acquisition of training tools, aids and materials in support of training initiatives;
• Willing and able to travel 60%, often with short notice.
• Perform other duties and assignments as requested.

Requirements

• High School diploma or GED equivalent required.
• Strong preference given for Associates in a technical discipline.
• 5 + years related experience; heavy duty equipment or diesel engines
• Experience working with electrical, hydraulic and/or mechanical systems.
• Ability to obtain a passport for international travel.
• Strong written and verbal communications abilities
• Posses a valid Driver’s License
• Ability to travel up to 60% and on short notice
• Ability to lift up to 50 lb. and climb stairs and ladders.
• Working knowledge of standard hand tools and computer programs (MS Office Products).

Benefits of Employment
In addition to excellent career growth opportunities, Federal Signal Corporation offers a wide array of benefits including: annual bonus potential, insurance (life, medical, dental, vision), paid holidays, paid vacation, 401(k) with matching contributions and tuition reimbursement. We provide our employees with a smoke-free, drug-free workplace.
About Us
Jetstream has been rated as a Top Workplace in Houston by the Houston Chronical 3 years in a row because we truly care about everyone our team! We have a competitive pay structure, full benefits, breakfast tacos every other Friday, Employee Appreciation Day, Independence Day Party, Annual Chili Cook-off, Halloween Pumpkin Contests, Ugly Holiday Sweater Contest, and monthly All Employee Meetings. We strongly believe in ONE TEAM, join our team to see what it means!
Federal Signal Corporation (NYSE: FSS) provides products and services to protect people and our planet. Founded in 1901, Federal Signal is a leading global designer and manufacturer of products and total solutions that serve municipal, governmental, industrial and commercial customers. Headquartered in Oak Brook, IL, with manufacturing facilities worldwide, the Company operates two groups: Environmental Solutions and Safety and Security Systems. For more information on Federal Signal, visit: www.federalsignal.com.
The Company is an equal opportunity employer. Qualified applicants will not be discriminated against on the basis of, and will receive consideration for employment without regard to, race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, status as a protected veteran, or any other protected category, characteristic, or trait under applicable law. If you require reasonable accommodation in the application process, contact Human Resources at HR@federalsignal.com. All other applications must be submitted online.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Job Type: Full-time