Field Service Engineer

JOB TITLE: Field Service Engineer ? Los Angeles, CA

JOB SUMMARY: Heidelberg Engineering, Inc. develops, manufactures, sells and services high end laser diagnostic imaging systems for eye healthcare. The company is looking for a Technical Field Service Engineer to perform advanced and expert level Field Service repairs in a diagnostic medical technology environment. This is a developing position which includes working closely with technical and field support management to implement technical training programs in the field to bring advanced repair procedures to the current Field Service team.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide high priority site visits to diagnose, troubleshoot and repair system problems, perform preventative maintenance procedures and technical upgrades on Heidelberg Engineering instruments and software.
• Provide telephone and remote technical support to resolve equipment related problems.
• Accurately report failure and repair data through company systems and to appropriate personnel.
• Maintain clinical and technical knowledge to stay current with technology and product applications.
• Follow up on customer concerns and bring issues to resolution.