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Form of workJob Description
Job Title: Field Service Engineer III
Requisition ID:
When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.
Location/Division
Unity Lab Services provides a single source for integrated lab service, support and supply management. Our customized service offerings and world-class service experts have the flexibility and experience to uniquely address your business needs. Whether you are looking to arrange for service on one instrument or are seeking resources to manage service and support for all your labs, there is a Unity Lab Services solution to meet your business needs.
To deliver service solutions without boundaries, programs are offered for all instruments, equipment and laboratory supplies, regardless of vendor. As a laboratory partner, Unity Lab Services provides researchers what they need, when they need it, to maximize their ability to focus on science and drive innovation. Let our expertise complement yours. Unity Lab Services Provides:
Simple Access to Integrated Service Delivery: Unity Lab Services provides complete solution design and implementation for seamless laboratory service and support management with one partner.
One Solution, Regardless of Vendor: Service and support programs for all instruments and supplies, regardless of manufacturer.
How will you make an impact?
As a Field Service Engineer, you are responsible for managing all aspects of Field Service support, customer relationship management and providing detailed reports to the customer. The successful candidate will provide complete services on chromatography and mass spectrometry equipment systems, including installation, repairs, preventative maintenance, and instrument qualifications. You will also coordinate resources and work with the Service Team to deliver technical expertise to customers with high-quality results to ensure high-customer satisfaction.
This position will be remote and focus primarily on Central and Eastern PA, (Philadelphia).
What will you do?
- Perform on-site installation, repair, preventative maintenance, qualification, and validation of chromatography and mass spectrometry equipment systems at various customer labs across the region.
- Provide phone, augmented reality, and live support to resolve customer service requests.
- Maintain schedule, track service calls, manage personal parts inventories, and create accurate service reports.
- Responsible for troubleshooting and diagnosing customer’s LCMS issues by utilizing instrument performance reports, field representative documents and diagnostic reports.
- Perform repair, replacement, or other corrective action.
- Coordinates problem resolution with factory engineering, customer service, and other personnel to expedite repairs.
- Report technical problems and trends affecting future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems.
- Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
- Regularly attend factory provided technical and service training on newest and latest chromatography and mass spectrometry products developed by Thermo Fisher Scientific.
- Provide accurate and timely completion of quality training, service reports, expense reports, company provided car maintenance and mileage reporting, as well as other various administrative tasks.
- Other duties may be assigned
How will you get here?
- Minimum educational requirement BS and/or graduate degree in Sciences, Engineering, Electronics or equivalent experience.
- Hands on experience operating analytical equipment, i.e. chromatography and mass spectrometry
- Experience with method development and analytical chemistry preferred
Knowledge, Skills, Abilities
- Must have valid driver license
- Ability to travel 20-50% overnight domestic travel
- Ability to work overtime and/or outside regular business hours, and/or on-call work
- Regularly lift and/or move up to 50 pounds; and occasionally lift and/or move 100+ pounds with lifting team
At Thermo Fisher Scientific, each one of our 75,000 extraordinary minds have a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.
Apply today! http://jobs.thermofisher.com
