Field Service Engineer I

ASM is a leading global supplier of products, services, and materials for semiconductor processing. For more than half a century, innovation has been at the core of everything we do. Our smart, ambitious people are dedicated to creating cutting-edge solutions for the world's leading semiconductor providers. Every day we push the development of next-generation computer-chip technology, always staying a few steps ahead of what's next.
The talented, enthusiastic people at ASM are just like you: dedicated to improving people's lives and unlocking new potential. With our collaborative approach to R&D, we advance key semiconductor technologies and platforms like ALD, epitaxy, PEALD, PECVD, and vertical furnaces. And we have recently entered the promising high-growth market: silicon carbide epitaxy. Year after year, our innovations help to make chips smaller, faster, and more powerful. In fact, you will find our technology in every aspect of modern life: in AI, medical equipment, 5G, smartphones, autonomous driving, and more.
As a technician at ASM, you'll enjoy the perks of a stable and a diverse working environment amongst the brightest minds from around the world. ASM offers you the opportunity to work with cutting edge technology, high level clients and customers, and grow within a high demand industry. As a technician you will be offered a relocation package if not already in Phoenix, AZ, shift differentials, and eligible for overtime. With our astounding growth, come sizeable workloads - with short turnaround times. If you are up for the challenge, and possess strong communication and problem solving skills, this is definitely the place for you.
Senior Field Service Engineer
Perform installations, preventative maintenance and remedial repair maintenance on complex electronic / electro-mechanical semiconductor capital equipment at ASM's global customer locations. Create and maintain a high level of customer delight through advanced customer service skills, implementing fast, quality responses to internal and external customers while maintaining a safety first mentality. Travel of 25-75% for both domestic and international locations may be required.
Education

• Minimum of an Associate Degree from an accredited school in electronics / electro - mechanical discipline or equivalent military technical training

Experience

• 5 -10+ years of Field Service / customer support experience and/or 5+ years manufacturing experience in final assembly or test of semiconductor capital equipment.
• Knowledge in any or all of the following areas is a plus: wafer fab, closed loop gas and vacuum control, RG induced plasma, electro-pneumatic controls, microprocessor based controllers, robotics, basic concepts of software, toxic and/or flammable gasses and acids.

Skills

• Basic troubleshooting techniques in repairing complex microprocessor controlled electromechanical systems.
• Safety mentality
• Ability to work with hand tools
• Working knowledge of Oscilloscope's and DVM's
• Strong positive attitude with good customer service skills
• Clear and concise (English) verbal and written communications
• Knowledge of structured problem solving techniques
• Working software knowledge of MS office
• Ability to work in a team environment
• Ability to work alone and/or with limited supervision
• Be able to interpret electronic / electro-mechanical schematics and drawings

At ASM we are committed to supporting our people, enabling them to develop their talents and perform at their best. We actively promote an inclusive and diverse culture that fosters trust and transparency. Our people are our power, and we value the differences between everyone because it is what make us better as a team. By embracing a wide range of perspectives, we enable a culture of continuous exploration and adoption of new ideas. At every step, we know that it is our valued people who enable us to deliver excellent products and service to our clients - and to make a meaningful difference in society.
So join us on our journey and unleash the power of an open mind. Discover how you can be part of our exciting future and apply today! To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram and YouTube.