Field Service Engineer

About JEOL

Since 1949, the JEOL legacy has been one of providing solutions for innovation. JEOL positively challenges the world's highest technology, forever contributing to the progress in both Science and Human society through its products. We have 70 years of expertise in the field of electron microscopy, more than 60 years in mass spectrometry and NMR spectrometry, and more than 50 years of e-beam lithography leadership. The primary business of JEOL USA is the sales of new instruments and peripherals and support of scientific instruments throughout the United States, Canada, Mexico, and South America.

Join us now as a Field Service Engineer

You will travel daily to customer sites to install scientific instruments and provide hands on technical support, routine maintenance, troubleshooting, and repair electron microscopes for clients in the San Francisco bay area.

Field Service Engineer Responsibilities

• Install new or modified electron microscopes at customer's facility to ensure full functionality according to specifications
• Independently diagnose and repair electron microscopes within the territory
• Review reports and documentation from customers and inspect malfunctioning instrument to determine nature and scope of problem
• Communicate with clients, vendors, supervisors and any other persons or organizations with whom interaction is required to accomplish work
• Resolve problems with affected instrument or prepare a report of findings and recommendations. Refer complex problems and concerns to appropriate individuals
• Consistently exercise discretion and independent judgment in resolving problems
• Provide on-site technical assistance to troubleshoot and repair equipment
• Complete and submit Field Service reports and weekly expense reports

Field Service Engineer Requirements

• An Associate’s degree in an appropriate area of engineering and/or science from an accredited college or university
• 6+ months electronics or related experience and/or training; or an equivalent combination of education and experience
• A basic understanding of troubleshooting techniques and approaches
• A valid driver’s license, passport, and up to 30% overnight travel anticipated
• Excellent customer service skills
• Hands-on technical experience with installation and repair of equipment
• Ability to analyze, evaluate, and assess complex mechanical components

What we offer

• Comprehensive Medical, dental, and vision coverage without deductibles
• Generous 401K with match and company contribution
• Company car
• 3 week training program followed by 6 months on the job training
• Opportunities for advancement

To gain insight about what it’s like to work at JEOL please view our employee videos and complete an application at http://www.jeolusa.com/careers

JEOL USA, Inc. is an Affirmative Action/ Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status or any other characteristic protected by law. Applications from minorities, females, protected veterans, and individuals with disabilities are strongly encouraged.

EOE/Minorities/Females/Vet/Disabled

Job Type: Full-time

Pay: $33.89 - $35.42 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• electronics: 1 year (Required)

Willingness to travel:

• 25% (Required)

Work Location: On the road