Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. Diversity, equity & inclusion are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
As a member of Keysight’s Electronic Manufacturing Test (EMT) Field Service Team, you will work on test systems used in the printed circuit board production (PCB) environments. These systems primarily include the Keysight i3070 In-Circuit test systems, i1000 In-Circuit and FlexiCore test systems, and occasionally instrument-based TS5400/TS8900 functional test systems.
This is a self-managed role, setting your own schedule as you support our PCB manufacturing customers for on-site installation, implementation, maintenance, calibration, and repair of Keysight’s Electronic Manufacturing Test equipment. You will be called upon to provide onsite support work, as well as remote support and troubleshooting via phone. The responsibilities will include, but are not limited to, the following:
- Manage and implement preventive maintenance (PM) schedules with assigned customers on customer site, and proactively install Service Notes
- Ensure on-time calibrations, performed on customer site
- Assist the Support Sales Team as needed, and proactively look for new support business leads
- Perform repairs of customer EMT equipment in timely, thorough, and professional manner
- As a primary interface to the customer, work with cross functional teams to address difficult repair situations, helping to return customer systems to fully functional status in the shortest time possible
- Determine and develop approaches to the varied assignments associated with this position
- Lead Field Services and support projects requiring coordination with other functions and customers
- Solve a broad range of system problems of varying scope and complexity, involving hardware, software, networking, and operating system
This role will be part of an onsite Field Service team, with this position serving customers in the Western US (CA, OR, WA, NV, AZ, ID). Location will be remote-worker, anywhere in California, ideally in the bay area/northern CA.
Company car will be provided (includes car, and associated expenses: gas, maintenance, etc)
- 5+ years previous experience on EMT Products, especially Keysight i3070 In-Circuit Test Systems
- ICT Application Software knowledge or experience
- Excellent working knowledge of the PC Windows Operating Systems and basic networking
- Ability to travel internationally (US Passport)
- Customer Interfacing Experience
- Electromechanical Aptitude and Skills
- Functional Test Experience, particularly those involving Keysight instrumentation.
- Parametric Test System (Wafer Test) Experience, particularly Keysight systems, is a plus
- Instrument Calibration and Repair Experience
- Willing to travel up to 50% (day travel and overnight)
- Valid Driver’s License with good driving record, able to travel via car and air
- Self-directed with minimum supervision, able to make decisions that favorably effect customer uptime
- Excellent communication skills, clearly demonstrated organization skills, ability to complete paperwork in a timely manner, manage company assets and spare parts effectively
- Ability to work in high-stress, mission-critical situations – your performance impacts customer results
- Flexible working hours per customer commitments with ability to travel on short notice, work afterhours/overtime as the customer situation dictates
- Ability to lift equipment weighing 50 lbs.
This role is eligible for Keysight Results Bonus Program
- Medical, dental and vision
- Health Savings Account
- Health Care and Dependent Care Flexible Spending Accounts
- Life, Accident, Disability insurance
- Business Travel Accident and Business Travel Health
- 401(k) Plan
- Flexible Time Off, Paid Holidays
- Paid Family Leave
- Discounts, Perks
- Tuition Reimbursement
- Adoption Assistance
- ESPP (Employee Stock Purchase Plan)
California Pay Range: MIN $86,250.00 - MAX $157,730.00
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Careers Privacy Statement
***Keysight is an Equal Opportunity Employer.***
Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.