Morris Business Solutions is the premier office technology provider in North and South Carolina. Are you a seasoned Copier Service Technician with a passion for technical excellence? Do you thrive in a fast-paced environment, diagnosing and resolving complex copier issues? We're seeking a highly skilled and experienced Field ServiceTechnician Manager to join our team and lead the way in delivering top-notch technical support! The successful candidate will be responsible for leading a team of Field Service technicians, ensuring the timely and efficient delivery of high-quality service to our clients in the Charlotte / Greensboro area. If you have a strong technical background, excellent leadership skills, and a passion for delivering outstanding customer service, we want to hear from you. The high standards of service we provide for our clients has played a crucial role in maintaining our high rate of retention, along with gaining new business.
Qualifications/Requirements:
Must have minimum 3 years of technical experience with copiers and other office equipment; Xerox and Kyocera experience is a plus
Manage and lead a team of Field Service technicians, providing guidance, training and support
Basic computer skills: scan to email, scan to folder, Install Drivers, knowledge of Fiery or Papercut are helpful, but not required
Ability to communicate clearly and effectively
Ability to diagnose, problem solve, and maintain client integrity and relationships
Willingness to travel
Works efficiently to manage, and resolve service calls
Meticulous documentation and record-keeping abilities
Valid Driver’s License
Benefits:
Health Insurance
Dental Insurance
Vision Insurance
401K Matching
Life Insurance
Paid Time Off
Holiday Pay
Monthly Bonus
Yearly Raises
Highest Rated Technician goes on Presidents Club Trip. Past trips have included Paris, St. Lucia, Bahamas, Hawaii, Jamaica, Greece, Ireland, and Key West
Why work for Morris Business Solutions:
Supportive and motivational team with a family style environment
Competitive benefits including 401K with company match
Generous bonus and raises based on performance
Uncapped Earning Potential
Be part of a forward-thinking team that values creativity and innovation
Check out our website at www. MorrisBusiness.com
No after-hour shifts or weekends. Company provided vehicle. All maintenance and gas cards are provided with no need for out-of-pocket expenses or waiting to be reimbursed. Company Shirts are provided at no cost. Work Laptop Provided.