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Form of workJob Description
For over 26 years, Team Quality Services has established itself as a leader in quality-related services across North America. Our target customers are manufacturers and suppliers to various industries, with the core of our current business based in the automotive sector. We pride ourselves on being there to solve problems in the field, so our customers can stay home.
About the role:
This opportunity is for a Field Quality Representative (Quality Liaison). The Field Quality Representative (Quality Liaison) position will report directly to the Representation Manager.
Do you like investigating issues? This knowledge-based Field Quality Representative (Quality Liaison) job challenges you to investigate issues and solve problems.
Field Quality Representatives (Quality Liaisons) are ultimately responsible for the growth of revenue and customer base. This role has a base salary plus individual and team incentives, with no cap!
Candidates with the following experience should apply:
Quality Liaison – Engineering Consultant – Supplier Liaison – Liaison Engineer – Customer Liaison – Quality Control – Quality Supervisor– Customer Service – Retail Store Managers.
Requirements:
Routinely demonstrates TQS Core Values – Team First, Humble Confidence, Integrity, Self-Driven, and a Can-Do attitude.
This job requires connecting with people quickly in an outgoing, friendly manner. The use of persuasive communication skills to gain the interest and involvement of others in the work process is an important aspect of the job. An extreme sense of urgency is needed, combined with getting work done in complete, accurate detail and in accordance with company standards and policies. The motivation for this position comes from a strong sense of duty and a feeling of responsibility for completing work both quickly and correctly. A faster-than-average work pace is necessarily combined with impatience for results. Follow-up of delegated work must be very thorough. Decision-making will be done with the ideas and advice of others, but always carefully and cautiously within the guidelines of established company policy. Selling ideas to others and the ability to train, teach and motivate a team are strong aspects of this position. Change is an ongoing occurrence in this job and will be approached conservatively and with the support and guidance of management.
In addition, candidates must:
- Minimize disruptions (spills, stockouts, downtimes) to the OEM Facility
- Spill coordination (including yard activity) of supplier spills when applicable
- Learn to help coordinate containment/sort/re-work when applicable
- Learn to provide on-site/local sorting and testing (dimensional/material/functional) when required
- Learn to develop and communicate inspection standardized work/methods
- Learn to understand and verify receipt of breakpoint material – record vehicle or material breakpoints and make sure that all old stock is quarantined when applicable
- Respond to requests for support 24/7
- Support Controlled Shipping activities as required
- Basic ability to assist in problem-solving teams (PRTS, GCA, 24 hr., Warranty, JD Power, etc.) as required
- Knowledge of PC software applications including Word, Excel, and Company Software
- Demonstrates automotive industry knowledge
- Demonstrates Quality Control knowledge
- Valid driver’s license
Perks & Benefits
Full benefits (Insurance, paid vacation, 401k w/ match, and more!)
Work Location
The Field Quality Representative (Quality Liaison) works on-site at their assigned service location(s).
Onboarding Requirements
In the Field Quality Representative (Quality Liaison) position it is required to travel to the corporate office in Auburn IN for onboarding purposes.
