Field Project Supervisor

Why CCI? CCI Systems, Inc. is an Employee Owned Telecommunications Company based in Iron Mountain, MI with 60+ years of industry knowledge and experience. Our outstanding team-based work culture and environment has allowed us to grow, develop, and retain long-term employees. We offer a comprehensive benefits package, competitive pay, flexibility, paid on the job training, overtime, professional development, and inspire you to be bold, yet accountable. We value our employee’s hard work and determination and REWARD results all while having fun!

Our mission is to make life better by connecting people through innovative communication systems.

We are seeking a Field Project Supervisor to oversee of all aspects of a Field Project, including developing customer relationship, coordinating with in-house and subcontract employees, ensuring financial success, schedule/SLA adherence and maintain high quality standards.  The right candidate will be experienced in management of a successful project and team; will have thorough knowledge of CATV/Telecom Field operations, including engineering, mapping, design, permitting, utility locating, invoicing, and staffing; will be able to provide outstanding customer service, and be able to collaborate with our Engineering Services Leadership team.

Responsibilities

• Ensure all safety practices are followed by field personal. 
• Ensure all in-house employees and sub-contractors understand job specifications and customer expectations and all work completed accordingly.
• Develop, coordinate, and assign daily/weekly work activities to ensure progress and completion of work. 
• Monitor fielding quality and compliance in-line with job specifications.  
• Maintain customer satisfaction by attending meetings and providing regular updates as required. 
• Oversee and maintain all fielding and permitting requirements.
• Attend scheduled conference calls to ensure all quality issues are notated and addressed, escalating issues if necessary to appropriate staff.
• Meet regularly with key personnel to ensure that information flows in both directions and that stated goals and objectives are met.
• Oversee corrective action(s), as assigned, on any project or personnel issues in order to meet cost targets, completion schedules, and customer satisfaction.
• Responsible for hiring subcontract and in-house employees as required.
• Conduct performance reviews for direct reports.  Create an environment and goals for employees to be continually challenged.   
• Coach, develop, train, and manage direct reports; approve and submit timesheets weekly.
• Perform other duties and responsibilities as assigned.
• Creates and promotes the company image through exercising sound and ethical business practices as related to employees, the public and customers. This includes ensuring that service and quality provided to customers is satisfactory.

Qualifications

• Higher education in Engineering, Business Administration, and/or relevant field preferred.  
• 3+ years experience in a related industry preferred.
• Prior supervisory experience in a related industry is preferred.
• Knowledge of pole sticking and DOT permitting required.
• Understand CATV / Utility construction methods and engineering practices.
• Understand CATV drafting and design process and procedures and interact effectively with program and project managers.
• Travel up to 75% for this position is required.
• Ability to interact and communicate effectively and professionally with colleagues, vendors and customers/clients.
• Must have tactical, strategic problem solving, analytical, and critical thinking skills. 
• Must have excellent communication, interpersonal and organizational skills. 
• Must be proficient in Microsoft Excel & have working knowledge of Microsoft Word, Access and Outlook.
• Must be able to take direction and work independently.
• Must be responsible, self-motivated, and able to work effectivity in a remote location.
• Willingness to learn; adapt and accept increased responsibility.
• The ability to embrace corporate values, understand the company vision, and exemplify CCI leadership behaviors.

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Shift isfull-time, 40 hours per week minimum, Monday – Friday, within the hours of 8:00 am – 5:00 pm CST. Must be flexible, and willing to work outside normal business hours as necessary.

Additional Information

• Must have a valid driver’s license and satisfactory driving record.
• Travel up to 75% for this position is required.
• Company vehicle and necessary tools will be provided. 
• Travel accommodations are provided for remote project assignments. 
• Comprehensive benefit package.