Field Operation Scheduler

Field Operation Scheduler

Job Summary:

This job involves the many duties and responsibilities that are outlined in the section below. The person in this role must have excellent organizational and time-management skills, the ability to manage competing priorities, and calmness under pressure. They must also be a strong communicator who is able to confidently and effectively collaborate with our technicians and our customers to ensure tasks are completed on time.

Major Duties and Responsibilities

• Plan, schedule and coordinate installation, service, and maintenance appointments for technicians.
• Effectively communicate with customers and technicians to ensure that everyone is on the same page regarding the schedule.
• Evaluate geographic location of appointments and approximate appointment duration to ensure that jobs are scheduled in the most efficient manner possible.
• Be courteous and professional when communicating with employees and customers.
• Receive email and or mail reminders to customers or clients when appropriate.
• Process payments that come into the office.
• Call customers to confirm appointments.
• Assist in ordering parts for service and repair.
• Apply for permits in a timely manner to ensure installations are not delayed due to waiting for a permit.
• Proactively email and call customers asking them to renew their maintenance contract.
• Enter and maintain all applicable information for new installation, service, and maintenance into company’s field service software system.
• Proactively call contractors to ensure that they will be ready for the installation.
• Promote and sell service contracts to customers via phone and email conversations.
• Create purchase orders when necessary.
• Receive all shipments into customer’s system.
• Forward all invoices to appropriate person for payment.
• Maintain a clean and organized office area.
• Provide customer feedback to Sales Manager in timely fashion.
• Support Continuous Improvement (CI) as requested for key direct business processes.
• Conducts self and executes all responsibilities in a professional and effective manner consistent with Company Core Values.
• Performs other related duties as assigned by management.
• Follow pricing policies / requirements for all invoicing.

Qualifications:

• Excellent verbal and written communications skills.
• Strong computer skills, including MS office.
• Prior scheduling / service coordinator experience.
• Ambitious, well organized, and highly motivated.
• Strong interpersonal skills.
• Versatility, flexibility, and willingness to work within constantly changing priorities with enthusiasm.

Education and Experience:

• Minimum 2 years ‘experience scheduling.

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person