Field Interviewer - In-Person Data Collection Specialist On Mcbs

Field Interviewers:

NORC at the University of Chicago is currently seeking self-driven, detail-oriented, and outgoing individuals to work as Field Interviewers for Medicare Current Beneficiary Survey (MCBS).  

Field Interviewers will make face-to-face visits to select households in diverse socio-economic neighborhoods, engage residents for eligibility/interest and conduct in-person interviews. We are looking for outgoing and engaging people who have background in conducting field interviews, collecting data, medical billing experience, strong customer service skill set, working in restaurants, retail, sales, and/or other public facing employment.

Meaningful, Part-time, and Rewarding 

The pay range for this position will be $17.50 - $18.19 per hour, based on experience and geographic location where the work is performed. There is an additional hourly rate increase for certified bilingual English/Spanish speakers. Field Interviewers are compensated for trainings, mileage reimbursement, and other approved expenses.

This position falls under the US Department of Labor Service Contract Act (SCA). NORC will contribute to an individually owned, fully vested retirement account with TIAA at a rate of $4.41 for each hour worked, and contributions will be made on a quarterly basis. Eligible to accrue 1 hour of federal contractor paid sick leave for every 30 hours worked, up to 56 hours of paid sick leave each year. Eligible to receive 13 paid holidays based on hours worked.

A Field Interviewer who performs up to high standards will be eligible for annual raises, performance bonuses, or other incentives. 

Field Interviewers Responsibilities and Requirements:

Project Specific Responsibilities & Requirements:

• Make phone and in-person contact with select respondents, often unannounced - to introduce the study, answer questions, address any concerns and invite them to participate. Interviews will also be conducted over the phone and in-person.
• Be comfortable interacting with and interviewing older persons and disabled persons.
• Be proficient in using a computer and learning all job-related computer programs such as the instrument, case management system, and time and expense software. Interviewers will be trained on how to administer the MCBS case management and questionnaires.
• Work with supporting medical documentation provided by the respondents, extracting medical information, and recording in questionnaire during the administration of the continuing interview.
• Conduct 6 physical measurements with respondents in their home, i.e., height, weight etc.
• Read verbatim throughout the interview, and follow questionnaire prompts to collect data from statements and receipts the beneficiary has provided including all collected medical paperwork, including calendars and associated health care documents.
• Available for a long-term project.

General Interviewing Responsibilities and Requirements:

• Independently handle administrative duties, including participation in conference calls with Field manager, and complete all required project trainings.
• Ability to carry a laptop/tablet, survey documents, and supplies. Assume all legal responsibility for use, and care of the project-issued equipment.
• Return all company equipment and respondent incentives in a timely manner upon completion of assignment.

Other Requirements:

• Present evidence of identity and authorization to work in the United States (i-9 documentation)
• Have a valid driver's license with unlimited use of an automobile in working condition, and present proof of auto liability insurance. 
• Have a High School diploma or equivalent.

Training Requirements:

As part of our commitment to your success, we offer a paid virtual training program for all new   hires to ensure a smooth transition into the role.

You can read more about Medicare Current Beneficiary Survey (MCBS) at https://mcbs.norc.org/  

NORC at the University of Chicago:

NORC at the University of Chicago is an objective, non-partisan research institution that delivers reliable data and rigorous analysis to guide critical programmatic, business, and policy decisions. Since 1941, our teams have conducted groundbreaking studies, created and applied innovative methods and tools, and advanced principles of scientific integrity and collaboration. Today, government, corporate, and nonprofit clients around the world partner with us to transform increasingly complex information into useful knowledge.

EEO STATEMENT: 

NORC is an affirmative action, equal opportunity employer that values and actively seeks diversity in the workforce. NORC evaluates qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, and other legally- protected characteristics.