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Title: Field Engineer
Location: Los Angeles, CA, US
Job Type: Full-time with Benefits
Who We Are
For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.
The Field Engineers are responsible for supporting the identification of quality issues and assisting with hands-on root cause analysis, support OEM Manufacturing, Engineering and Supplier Operations.
Day to Day Responsibilities
- Provide on-site support to the dealer technicians and ensure the solution of product
technical issues. - Document the findings of each mission and the corrective actions taken.
- Document any shortfalls identified during the mission to the OEM enterprise.
What you bring
- 5 Years automotive experience required and Master Technician Certification and or equivalent experience.
- Ability to travel to dealerships within a designated area.
- Ability to communicate technical information to all levels within both the client and the dealerships.
- Ability to analyze data and create custom reports.
- Ability to effectively use MS Word, Excel, and other customized software.
- Ability to work independently and manage a progressive workload in a fast-paced environment.
- Highly motivated, adaptive, and autonomous with the ability to deliver results.
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXi, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $95k to $100k based on current experience.
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