Field Claims Adjuster - Century Automotive Service Corp

Century Automotive Service Corporation, a MAPFRE USA Company, based in Albuquerque, New Mexico, is a leading provider of extended warranty programs and ancillary finance and insurance products. Century currently markets its products through specialized F&I (Finance & Insurance) Agencies that have relationships with car dealerships around the United States.
We are looking for a VEHICLE REPAIR Field Claims Adjuster/Specialist to support
a local dealer group in KS/MO with mechanical claims adjudication/verification.
Travel between dealership locations is required / Company car provided
MUST HAVE prior Vehicle Repair, Service Writing and or Automobile Technician experience to be considered
This position pays $52,000 to $55,000/annually, commensurate with experience, with comprehensive benefits as of Day One
Schedule: Monday through Friday, 8:00 a.m. to 6:00 p.m. (Central) with some extended hours.
Summary:
This position is responsible for adjudicating Contracts within the Claims Department and to ensure the timely, effective and efficient completion of all claims. This position is also responsible for producing and maintaining quality customer service to all of Century's clientele.
Essential Duties and Responsibilities:

• Maintain a proactive approach with the handling of all workload, especially during peak volume situations
• Effectively manage the handling and timely completion of all claims assigned by management and/or in-office claim adjusters
• Review vehicle failures and approve claims on-site
• Travel to multiple locations as needed
• Promptly, effectively and professionally respond to all claim telephone/email requests/inquires with respect to the assigned case load from Management
• Promptly manage all extraordinary/escalated issues to a successful conclusion
• Maintain positive working relationships with other CASC personnel, as well as external clients
• Meet with CASC Management for weekly progress reporting
• Special projects or other duties, as assigned

Competencies:

• Strong organizational skills including the ability to efficiently complete daily tasks in a timely and accurate manner.
• Attention to detail and multi-tasking skills are critical.
• Must have the ability to change direction and adjust priorities frequently during the day without sacrificing service, production, or quality.
• Have the ability to identify and help remove obstacles to ensure an efficient workflow.
• Continually improve work processes to increase efficiency and lower claims expenses.
• Have the ability to anticipate and adjust workload especially during high volume situations without sacrificing service, production, or quality.

Communication: Strong interpersonal, written and verbal communication skills. Must be able to effectively communicate with customers, agents, clients, and senior management at all levels within as well as outside the organization. Must be able to maintain a calm disposition and professional demeanor, especially during adverse situations.
Excellent Client / Customer Service: Must be able to ensure all agents, customers and/or clients related issues are handled in a timely, fair and courteous manner.
Strong decision making skills: Must be able to analyze all available information and formulate sound decisions and/or produce an accurate work product to effectively resolve a variety of issues.
Analytical skills: Must be able to measure, diagnose, and resolve problems. Must be accurate and have attention to detail.
Education and/or Experience: Must have at a minimum a high school diploma with a preferred 3 - 5 years previous work experience within the Automotive or Insurance Industry. Must have the ability to work in a fast paced environment, as well as the ability to identify and remove obstacles to ensure efficient workflow.
Computer Skills: Must be proficient with computers and software applications including, but not limited to, Microsoft Office and claims administration systems.
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If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the MAPFRE Insurance Talent Acquisition team at talentacquisition@mapfreusa.com.
We are proud to be an equal opportunity employer.