Fiber Optic Technician - Isp

The Fiber Optic Technician - ISPis responsible for providing high-quality customer service in all Outside Plant areas, including, but not limited to Customer premises, Fiber huts, and in the field. The Fiber Optic Technician I will be responsible for digging holes, burying drops, troubleshooting fiber optic issues including responding to the customer, determining fault locations, and making necessary repairs to restore fiber services. The Fiber Optic technician is required to take excellent care of our customers, build relationships, work with our subcontractors to coordinate response task, and be a champion of customer service. This position does require the individual to be on call during specified times.

ESSENTIAL DUTIES & RESPONSIBILITIES include the following. Other duties may be assigned:

Physically placing, removing, or modifying fiber optic equipment up to and including:

• • Testing and trouble isolation from the HUT location
  • Pulling fiber optic cable as needed for repairs and additions
  • Install or remove equipment installed in a fiber optic hut
  • Escort contractors for PMI and repair work on facilities
  • Perform PMI's on HUT facilities
• Troubleshoot and/or test Fiber GPON service from fiber hut to end user utilizing an OTDR to locate trouble locations
• Identify, label, and terminate fiber optic cables
• Fusion splicing of fibers and proper dressing of cable and splice trays within HUT
• Review, analyze, and interpret work orders, drawings, records, and manuals
• Interact with all members of the organization; Installation, Engineering, Project Management
• Provide updates to service tickets into KPG and/or customer ticketing system
• Be on call available 24 hours per day during specified on call schedule and able to respond to customer outages
• Performs other duties as requested by Supervisor

EDUCATION, EXPERIENCE, and/or QUALIFICATIONS

• High school diploma or equivalent, Technical degree preferred
• Demonstrate proficient use of Microsoft programs and applications
• Demonstrate proficient use of IOS and/or Android applications
• Valid Driver's License is required
• Must be able to work nights and weekends
• Must be able to work with others so being a team player is important
• Must be able to work outdoors in the elements

KGPCo is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity