FEMA Representative

TLC Associates is proud to partner with FEMA (Federal Emergency Management Agency) to help those in crisis. This temporary position will be primarily assisting callers with questions and concerns around local or state emergencies. Due to the nature of the type of work, need is very sporadic and there is not guarantee on length of employment or starting date. Your information will be kept on record and you will be contacted when FEMA needs assistance.

Responsibilities

• Navigate to the appropriate pre-scripted responses which must be read verbatim to provide basic general and claims-specific information to individuals calling into the contact center.
• Utilize standard technology such as telephone, email, and web browser to complete work tasks
• Complete basic call-related input in computer terminal to phone inquiries such as clicking buttons to confirm answers
• Refer escalated calls as needed

Requirements

• Highschool diploma or GED
• Must pass a federal background check
• Call center experience preferred, but not required

Benefits:

• Welfare and Fringe Benefits totaling at $4.41 per hour in addition to the $17.20 base wage.
• Paid Holidays
• Paid Sick Time
• Opportunities for advancement and permanent placement!

Responsibilities:

• Handle customer inquiries and complaints
• Provide information about the services
• Troubleshoot and resolve product issues and concerns
• Develop and maintain a knowledge base of the evolving service

Qualifications:

• Previous experience in customer service is preferred
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

TLC Associates is a company that is inspired by our power to Connect. We pride ourselves on this ability by focusing on connecting with our clients by aligning with their goals tightly. We connect with their customers by hiring the best possible team members capable of delighting them with amazing experiences. At the forefront of our connection is the priority we place on connecting with our employees by rewarding, motivating, and delivering on our promise of a fun, family-oriented work environment that fosters success. For more information, visit www.tlcassociates.com.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Job Types: Full-time, Temporary

Pay: From $17.20 per hour

Experience level:

• No experience needed

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekends as needed

Work setting:

• Call center
• In-person

Work Location: In person