F&B Supervisor

Compensation Type
Hourly
Highgate Hotels
Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.
Location
Overview
The Hotel Effie F&B Supervisor is responsible for overseeing the service in the Food & Beverage Outlets. He/she is also responsible for assisting the manager with training, motivating, and coaching the staff, monitoring expenses, and controlling labor costs.
Responsibilities

• Employees must always be positive, attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Ensure work areas are properly stocked and prepare requisitions as needed.

• Ensure work areas are neat and clean.
• Check that trays and tables are set to standards.
• Ensure quality control of all menus about cleanliness and appearance.
• Assist in the outlets when necessary.
• Ensure that tables are cleared promptly.

• Ensure proper settlement of checks.
• Ensure orders are delivered on time.
• Ensure food quality.
• Ensure communication with the oncoming shift.
• Handling guest complaints or special requests and communicating with management when necessary.

• Be capable of training and performing all duties required of all food and beverage outlet employees and ensure compliance with Hotel Effie & Departmental SOPs.
• Hold pre-meal meetings daily to monitor service and promote upselling.
• Check staffing levels and adjust according to business demand.
• Requisition linen as needed.
• Ensure the property is free of trays and trash.

• Control payroll costs in food and beverage outlets.
• Ensure overall guest satisfaction.

Qualifications

• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Attend all hotel-required meetings and training.
• Maintain regular attendance in compliance with Hotel Effie Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

• Comply with Hotel Effie Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel-related areas.

• Must be able to maintain the confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Always maintain a friendly and warm demeanor.
• Flexible and long hours are sometimes required.

• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to handle tense situations with employees, coworkers, and customers calmly and rationally.

Education and Experience:

• High School diploma or equivalent and/or experience in a related field preferred.
• At least 1 year of progressive experience in a hotel or a related field is required.

• Previous supervisory responsibility preferred.