F&B Special Events Coordinator

Hourly

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

The Hotel Effie is looking for a Food & Beverage Special Events Coordinator to organize events and large parties for our restaurant outlets. The main responsibility includes every aspect of event preparation to ensure the events run efficiently for both guests and staff. You must be well-organized and able to communicate with customers with strong attention to detail.

• Speak with guests requiring any special dining reservations over 20 people
• Coordinate Time elements of the activities
• Coordinate Food and Beverage Options
• Coordinate any Audio Visual or entertainment options with the Director of Restaurants and Guests for pricing
• Discuss payment methods including deposit for these reservations
• Maintain a calendar of REOs for the Food and Beverage Team
• Also send an email with the attached REO to Effie Food and Beverage Team
• Communicate 72 hours prior to the event to discuss the exact number of attendees and changes
• Call guest back that would have required information concerning Ara rooftop and Ovide Restaurant
• Gather all information listed on the Restaurant Event Order Form
• Send customized Food and Beverage menus for the group to the client for them to review
• Build a Restaurant Event Order Form based on client information, pricing, menu options, special requirements, deposit, and final payment options.
• Send client completed form for them to sign
• Send Link for deposit and final payment
• Send a signed copy of the Restaurant Event Order to the Effie Food and Beverage Team and attach it to their calendars of high importance and 24-hour alert for the event.
• Also send a separate email attaching the REO for them to review, print, and post in their areas.
• Attend and participate in daily pre-shift meetings.
• Participates in any training sessions or departmental meetings.
• Maintains guest relationships to promote repeat business.
• Implement quick and efficient decisions based on guest and/or restaurant needs.
• Awareness of all guests’ needs, reservation needs, and restaurant needs. 
• Creates and maintains a database with local concierges.
• Utilizes Open Table to the best of its capacities.
• Maintains integrity of service
• Helps the flow of traffic in and out of the restaurant.
• Engages guests, and acts as an ambassador of the restaurant in both personality and knowledge.
• Interacts with guests as they arrive and as they leave the restaurant to ensure a positive dining experience.
• Performs other duties as directed.

• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner. 
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. 

• Must be able to multitask and prioritize departmental functions to meet deadlines. 
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner. 
• Attend all hotel-required meetings and training. 
• Maintain regular attendance in compliance with Hotel Effie Standards, as required by scheduling, which will vary according to the needs of the hotel. 
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. 

• Comply with Hotel Effie Standards and regulations to encourage safe and efficient hotel operations. 
• Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions. 
• Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary. 
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. 
• Must be able to cross-train in other hotel-related areas. 

• Must be able to maintain the confidentiality of information. 
• Must be able to show initiative, including anticipating guest or operational needs. 
• Perform other duties as requested by management. 
• Always maintain a friendly and warm demeanor.  
• Flexible and long hours are sometimes required. 
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. 
• Ability to handle tense situations with employees, coworkers, and customers calmly and rationally.  
• High School diploma or equivalent and/or experience in a related field preferred. 
• At least 1 year of progressive experience in a hotel or a related field is required.