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SalaryAbout the Team:
The Guest Services event staff team act as hosts to assist Oracle Park guests during any ballpark event. This can include scanning tickets, directing guests to their seats, answering questions, as well as observing, reporting, and supporting the Security and Maintenance event staff teams in a variety of different situations. The primary purpose of this team is to be courteous and helpful at all times while upholding Oracle Park policies and procedures. You will enjoy being part of an iconic franchise in the Sports world and get to experience a company that believes in small teams for maximum impact; that strives to balance work and home life, that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves.
About the Role:
The San Francisco Giants is looking for a Fan Lot Attendant with Guest Services, where you will have the unique opportunity to be responsible for supervising and upholding the safety guidelines in place for Oracle Park guests to enjoy the Fan Lot attractions. You’ll work closely with the Giants Ballpark Operations team. You will be expected to be passionate and engaged in providing a positive guest experience at all times at as many ballpark events as possible. The ideal candidate will have a strong ability to be friendly and courteous, and be flexible to work in a variety of positions. This role reports to [ the Event Day Supervisor and the Manager of Guest Services. This position will be located in our beautiful ballpark headquarters at 24 Willie Mays Plaza in San Francisco.
You’re Excited About This Opportunity Because…
- Be an ambassador of the San Francisco Giants Organization
- Greet guests in a pleasant manner and offer to help them before they have to come to you.
- Responsible for enforcing Giants policies and Fan Lot safety guidelines at all times
- Assist with emergency situations effectively and efficiently including, lost or found children, medical issues, etc.
- Be attentive and actively listen in EVERY interaction with a guest or teammate.
Qualifications
- Strong communication skills
- Positive attitude and passion for customer service
- Ability to multitask and work in a fast paced environment
- Must be able to work flexible hours, such as weekday afternoons, nights, and weekends
- Comfortable with conflict resolution and problem-solving
- Ability to work well in a team environment
- Comfortable with technology such as computers, smartphones or tablets, radios, etc.
We’re Excited About You Because…
- You are an authentic, inspiring and positive team member.
- You have a bias towards action and have an inner drive and commitment to excel in the pursuit of business goals.
- You dare to take on ambitious goals, align on mutual accountability across teams, and make things happen.
At the San Francisco Giants, we carefully consider a wide range of factors when determining compensation, including your background and experience. These considerations can cause your compensation to vary. The hourly rate for this position will be $20.75 / hour
In addition to your pay, the San Francisco Giants believe in providing a competitive total rewards package for its employees. After 60 days of employment, you may be eligible for indemnity healthcare through Healthy SF, which includes medical, dental and prescription coverage and access to Giants tickets. At the Giants, we prioritize employee wellbeing by offering dedicated mental health support, a hybrid working environment, transportation benefits, wellness programs, and paid time off including half day Fridays during the season and an extended holiday break. All benefits are subject to eligibility requirements and the terms of official plan documents which may be modified or amended from time to time.
This job posting will remain open until we have identified a robust applicant pool.
About the Giants
One of the oldest teams in Major League Baseball, the San Francisco Giants are dedicated to enriching our community through innovation and excellence on and off the field. This past decade, the organization has won three World Series Championships, made four playoff appearances and thrown four no-hitters.
Off the field, the Giants have become internationally-renowned as a host to entrepreneurial and premier entertainment events. Celebrating over 60 years in San Francisco, the organization is entrenched in the Bay Area community as the Giants work with corporate and non-profit partners to raise awareness, educate and generate interest in a variety of issues important to both their fans and the local community.
We are truly unique; we are an organization committed to your growth, your learning, your development and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, innovation and teamwork and we want you and your ideas to thrive at the San Francisco Giants.
Our Commitment to Diversity and Inclusion
At the Giants, we strive to foster an inclusive work environment that encompasses the rich diversity of the San Francisco Bay Area, the place we call home. We welcome all people and are committed to creating an inclusive community built on a foundation of respect for all individuals. We seek to hire, develop and retain talented people from all backgrounds. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunities to excel.
Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups strongly encouraged to apply. If you are not sure that you’re 100% qualified, but up for the challenge - we want you to apply.
At the Giants, we believe we put our best work forward when our employees bring together ideas that are diverse in thought. We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, religious creed, color, national origin, ancestry, medical condition or disability, genetic condition, marital status, domestic partnership status, sex, gender, gender identity, gender expression, age, sexual orientation, military or veteran status and any other protected class under federal, state or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you have a disability or special need, we would like to know how we can better accommodate you.
