Family Fees Specialist - Bilingual (English/Spanish)

Pay Rate: $22.00 per hour 

Work Environment: Remote

Essential Duties And Responsibilities

Provide customer service to parents and maintain all family fee accounts accurate. The position includes the following responsibilities:

• Receive payments via mail, phone, and walk-ins, apply and post to family accounts according to established procedures. Prepare bank deposits for Fiscal Department. 40%
• Process fee changes, research and follow-up issues related to incorrect billing or payments. 20%
• Review client’s variable schedule attendance sheets and reassess Family Fees according to usage. 15%
• Provide technical assistance to parents. 5%        
• Coordinate with Case Management, ISD, and Fiscal departments as required. 7%
• Assist with monthly departmental family fee report. 3%
• Create and maintain files and tracking methods for parent fees and other billing/payment activities. 5%
• Provide assistance to other departments regarding family fee issues. 3%
• Attend system testing sessions relating to Family Fees, identify problems and make recommendations for correction.  2%

Job Specifications

•  Minimum Associate’s Degree (or successful completion of at least 60 total college/university units); of which, at least 18 successfully-completed units must be in the field of Psychology, Sociology, Child Development, Social Work,  Human Services, Family Studies, or related field (as approved). Bachelor’s Degree preferred or equivalent work experience. 
• Related work experience in Child Development, Social Work, Psychology, Human Services, Family Studies, Sociology or related field.
• Strong interpersonal skills; the ability to honor confidentiality, and work sensitively and supportively with participating families. 
• Demonstrated proficiency and experience with Windows-based programs and data entry. 
• Flexibility, maturity of judgment and ability to work collegially.
• Strong organizational skills and the ability to complete projects under tight deadlines, even when there are competing requirements and changes in assignments. 
• Experience working with families and children at risk of abuse or neglect, a plus.
• Ability to converse, write and/or translate in Spanish, or Armenian, as well as English strongly preferred in order to convey program information in the native language of the family.
• Automobile, California Driver’s License and auto liability insurance required.
• Ability to maintain cooperative, diplomatic working relationships with co-workers, supervisors, and the public, to work as part of a team, and collaborate with colleagues.
• Ability to maintain all assigned workflow and a high level of customer satisfaction in a fast paced working environment.

Review the job flyer for all the job details, requirements, and benefits: Family Fee Specialist