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Who is Persevere?
National data shows recidivism rates are highest among those who are unemployed. Criminal justice involved men and women have long struggled to find employment upon release. They have an immediate disadvantage because of their criminal justice involvement, and must compete with non-offenders for unskilled, low-paying jobs. Even when they are successful at finding a job, keeping it is another challenge. As a result, many are unable to comply with the conditions of parole and end up back in prison.
Real Hope, Valuable Skills, & Meaningful Opportunity
Job Overview
While this position is partially remote, candidates must be located in the Phoenix, AZ area and can expect to travel regionally approximately 25% of the time. This is a full-time, exempt position with excellent benefits including health benefits, disability insurance, a matching 401k and generous PTO. Candidates must be able to pass a reference check, a background check and a drug screen.
Key Responsibilities:
Policy Development:
Develop comprehensive policies to guide the implementation and operation of the new program.
Ensure that policies align with organizational goals, industry best practices, and incorporate effective case management principles.
Procedural Framework:
Establish clear and efficient procedures for the step-by-step execution of program-related tasks, including case management processes.
Collaborate with cross-functional teams to define and document procedural workflows.
Standard Operating Procedures (SOPs) and Case Management Protocols:
Create detailed SOPs to standardize processes, ensuring consistency in program implementation and case management.
Regularly review and update SOPs and case management protocols to reflect changes in program requirements or industry standards.
Case Management and Family Support:
Implement and oversee effective case management best practices and protocols to provide support for families involved in the program.
- Develop and maintain systems to ensure families receive the necessary assistance, guidance, and resources throughout their engagement with the program.
- Host and coordinate quarterly events
- Identify initial and ongoing program needs.
Manage marketing, educational, and outreach initiatives
Compliance and Quality Assurance and Reporting
Ensure all policies, procedures, SOPs, and case management protocols comply with relevant regulations and quality standards.
- Implement mechanisms for continuous monitoring and improvement of program processes, including case management practices.
- Provide timely updates and reports to Program Managers
- Preparing informative progress reports and presentations as needed by leadership for grant purposes.
- Prepare or assist in the preparation of grant requests and funding continuation from outside sponsors and stakeholders.
Manage data collection and reporting.
Training and Communication:
Develop training materials to educate team members on program policies, procedures, SOPs, and case management best practices.
- Facilitate communication channels to keep stakeholders informed about changes and updates in both program implementation and case management.
Work within the ReEntry team to collaborate on participant needs
Qualifications:
Bachelor's degree in social work, education, human services, public administration or related field
- Proven experience in developing and implementing policies, procedures, SOPs, case management protocols, and providing support for families.
- Strong understanding of program management principles, best practices, and effective case management strategies.
- Excellent communication and collaboration skills.
Commitment to racial, social, and economic justice including anti-racism work.
Preferred Skills:
Certification in program management or related field.
Experience in launching and managing programs with a focus on case management and family support in [industry/sector].
Passion for and responsibility to the customer/partner- Must be self-starting, hardworking and inquisitive
- Leadership through innovation in everything you do
- Passion for what you do and being self-reflective to improve
- Relentless commitment to win
Personal and corporate integrity
