Facility Coordinator

Position OverviewThe Coordinator for Operations assists and reports to the Associate Director for Operations, sharing responsibility for management and quality review of maintenance and custodial activity in on-campus housing facilities. Housing & Residence Life serves more than 5,500 students in a broad variety of campus living environments and communities consisting of more than 35 buildings, varying in size from duplex apartments, to small cooperative houses, to multistory residence halls, and high-rise apartment buildings, widely dispersed over nearly 100 acres with a facility value in excess of $450 million.
The Coordinator is part of the Operations team, and will have an assigned group of buildings where they are responsible for representing the interests of Housing & Residence Life by direct interaction with students and their families, customers, other campus partner offices, contractors, and vendors to ensure effective day-to-day management of their assigned area. The Coordinator is the primary reviewer of work order activity with the Maximo maintenance management system, developing and providing a variety of internal management reports to help monitor progress of individual work orders, trends, or unresolved work orders. The Coordinator has regular/daily contact with in-building staff, including both other Housing staff and maintenance/custodial, to gather information, respond to questions, and coordinate scheduled work plus required notifications to impacted students.
Additional responsibilities for this position include serving as the lead administrator for all Housing & Residence Life facilities on assigned functional areas, including items such as fire safety and building compliance; key management, building access control, and camera systems; summer camps and conference coordination; life-cycle renewal schedules for items such as furniture, paint, and flooring updates; and building system replacements.
Housing & Residence Life houses is strongly committed to promoting and supporting students from diverse backgrounds and identities through representative staff and equitable policies.
Job Description60% – Facilities Management

• Serves as primary liaison between Housing & Residence Life and maintenance/custodial supervisors, vendors, contractors, and staff working in designated buildings.
• Regularly reviews service request activity with the Maximo maintenance management system, developing and providing a variety of internal management reports to help monitor progress of individual work orders, trends, or unresolved work orders.
• Interacts directly with students, parents, and other building occupants to address concerns and provide updates regarding issues, work timelines, etc.
• Provides thorough, professional, and courteous follows-up on issues, escalates concerns to other staff in Housing & Residence Life, as needed.
• Drives a departmental vehicle to Housing buildings throughout campus to check issues and address concerns.
• Completes weekly building walks in assigned areas to audit and inspect areas to ensure that standard of care expectations are maintained.

30% - Program Management and Special Projects

• Provides leadership to 1-2 functional areas responsibilities for Housing & Residence Life that includes areas such as fire safety and building compliance; key management, building access control, and camera systems; summer camps and conference coordination; life-cycle renewal schedules for items such as furniture, paint, and flooring updates; and building system replacements.
• Understands compliance and code standards, as well as best practice, to support policy development to ensure that key stakeholders both internal and external, are aligned and meeting expectations. Follows up on deficient items and recommends updates departmental leadership, as necessary.
• Manages special projects as assigned by the Associate Director including potential new service offerings to students, emphasizing improvement of the living environment.
• Serves on department-wide committees and/or work groups as well as Student Affairs or University committees as available or assigned.

10% - Resource Management

• Recommends and implements effective maintenance/custodial programs with emphasis on early detection and correction of equipment malfunctions.
• Assists with development of internal budget estimates for projects and equipment expenditures including service contracts for work to be performed by Facilities Services and/or independent contractors.
• Makes recommendations for annual updates to the departmental short- and long-range plans for facility maintenance, renovation, and life cycle renewal.

Position Requirements

• This position requires working on-site.
• Valid Driver’s License at time of hire and throughout duration of employment.

Required Qualifications

1. Bachelor’s degree in a related field plus three (3) years of related experience OR a high school diploma and five (5) years of related experience.
2. Experience with materials, methods, and practices used in maintenance and custodial operations with large residential or commercial buildings.
3. Customer service experience.
4. Excellent written communication skills, as evidenced by application materials.

Preferred Qualifications

1. Experience effectively managing multiple projects and deadlines.
2. Experience working within a comprehensive on-campus housing program in a public or private educational institution.
3. Excellent verbal and interpersonal communication skills, as evidenced by application materials and interview process.

Additional Candidate InstructionsA complete application consists of the online application, cover letter, resume, & 3 professional references. Only complete applications will be considered.

• Application review date is Monday, April 1, 2024, and will continue until a qualified pool of applicants is received.

Contact Information to ApplicantsDoug Carter
dscarter@ku.eduAdvertised Salary Range$53,000Work ScheduleM-F 8am-5pmApplication Review BeginsMonday April 1, 2024Anticipated Start DateMonday April 29, 2024Apply to Job