Facilities Old Navy Brand Associate

COMPETENCIES AND BEHAVIORS: Brand Associate

DRIVES RESULTS: Fulfils assigned tasks

• Works towards commercial and business goals, focuses on activity

• Understands the importance to the business of achieving commercial success

CUSTOMER IMPACT: Responds to the customer

• Responds to customer requests, when asked

• Knows and can describe own immediate operating environment well

• Describes and focuses on the organization’s offerings to the customer Has basic understanding of the customer and uses it

• Listens to the customer’s feedback and acts on it

• Knows and can describe general industry characteristics and trends

• Identifies the basic forces of the market at a general level: typical customers, suppliers, products, and biggest or best-known competitors

TRUST & HONESTY: Acts in line with values and guiding principles

• Learns the corporate values

• Consistent in own behavior

• Tells the truth when asked, answers questions honestly

RESOURCEFULNESS: Reacts to a challenging situation

• Uses immediate and available knowledge, skills and resources to work towards outcome

• Open to considering alternative solutions

WHAT YOU’LL DO

• Consistently treat all customers and employees with respect and contribute to a positive work environment.

• Promote loyalty by educating customers about our loyalty programs.

• Seek out and engage with customers to drive sales and service using suggestive selling.

• Enhance customer experience using all omnichannel offerings.

• Be accountable to personal goals which contribute to overall store goals and results.

• Support sales floor, fitting room, cash wrap, back of house, as required.

• Maintain a neat, clean and organized work center.

• Handle all customer interactions and potential issues/returns courteously and professionally.

• Execute operational processes effectively and efficiently.

WHO YOU ARE

• A good communicator with the ability to effectively interact with customers and your team to meet goals.

• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.

• Passionate about retail and thrive in a fast paced environment.

• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.

• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.

• Able to utilize retail technology.

• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.

Job Type: Part-time

Pay: $13.00 - $14.00 per hour

Expected hours: 15 – 20 per week

Benefits:

• Employee discount
• Flexible schedule

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Application Question(s):

• I would describe my ideal work environment as:
• Describe your comfort level of supervision on a job or project:
• Describe your perfect working environment on a job or project:
• Can you work Monday through Friday 8am - 12pm?

Work Location: In person