Facilities Dispatcher $21.50/hr $1k Bonus

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Pay: $21.50/Hour plus $1,000 Hiring Bonus!

Position: Facilities Dispatcher

Shift: Full-Time (Schedule TBD)

Location: Redondo Beach, CA

Apply Direct on Company Website: www.scisjobs.com

SCIS focuses on creating a safe and controlled environment for our clients through security services, emergency management, and first-rate training. Ideal candidates will use their passion for security coupled with an ability to thrive amid challenges. We are brave, organized, and ready. We believe in the vital role that we play in society and the recognition we get from it fuels us. Apply today and learn more about joining SCIS!

Perks:

Competitive Weekly Pay

Schedule Flexibility

Company Paid Uniforms

Education and Training Opportunities

Employee Discounts: Vehicles/Cell Phones

401 (k) and Paid Vacation Time (FT only)

Medical, Vision, Dental Insurance (FT only)

Essential Functions:

• The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
• All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
• Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
• In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
• All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.
• Prepares logs, reports or service orders as required by the position; writes or types reports or enters information in a computer using standard grammar; inspects logs and takes action as required.
• Works with contract field technicians to provide support for the repair.
• Communicates with technical staff, management, company representatives, and end-users regarding facilities related matters.
• Carries out specific tasks and duties of a similar nature and scope as required for the assigned position.
• Categorize work order system requests by priority.
• Emergency preparedness procedures are implemented properly.
• Operate the Facilities Control Center; receive, process, and transmit instructions and messages to other personnel.
• Provide call center support to the maintenance work order system. This would include taking work orders and contacting tradesmen via radio for dispatch.
• Use communications equipment to include, but not limited to, radio communications; telephone systems, paging systems, digital receiver alarm signals and computer receiving/storage systems.
• Operators will be responsible for liaison with municipal, state, and federal agencies during emergencies. Control Center Operators will maintain emergency call lists and required documentation, manuals, and other documentation required to operate the Control Center. They will be required to have a working knowledge of all equipment utilized and understand emergency procedures to maintain Control Center functions.

Preferred Qualifications at Entry:

Additional qualifications may be specified and receive preference, depending upon the nature of the position.

Background Prerequisites

• Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to any mandatory licensing requirements.
• Must be a Citizen of the United States of America
• Must be 18 years of age or older.

Education/Experience

• High School Diploma or G.E.D.
• Have a minimum 6-month previous satisfactory work experience in the control center operation or security industry.

Competencies (as demonstrated through experience, training, and/or testing)

• Must be able to meet and continue to meet any applicable state, county, and municipal licensing requirements.
• Knowledge of or ability to learn operations and procedures.
• Ability to see, hear, speak, and write clearly in English in order to communicate with employees and clients and to the extent of reading and understanding printed regulations, written orders and instructions, training instructions, and be able to compose reports which convey complete information.
• Ability to hear ordinary phone and radio conversation with either ear.
• Ability to write routine correspondence, including logs and reports.
• Ability to carry out instructions furnished in written, oral, or diagrammatic form.
• Ability to be an effective team member, and able to work independently with minimal supervision.
• Ability to maintain professionalism under highly stressful situations.
• Courteous telephone manner.
• Ability to adapt to changes in the external environment and organization.
• Good organizational skills.
• Ability to provide high quality customer service.
• Good interpersonal skills with the ability to interact effectively at various social levels and across diverse cultures and the ability to interact professionally with co-workers, postal employees, customers, management, and the public.
• Ability to handle multiple tasks concurrently.
• Ability to prioritize work from different communication sources (radio, telephone, alarm monitoring software) and reprioritize as needed.
• Possess strong computer and data entry skills, including knowledge of MS Word, Excel, and Outlook.
• Customer service orientation
• Communication skills
• Technical skills
• Decision making
• Problem solving
• Professionalism

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions. In addition to other demands, the demands of the job include:

• Maintaining composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations.
• May be exposed to stressful situations.
• May be required to work overtime without advance notice, and to work assigned shifts in a facility providing 24/7 operations.
• Frequent and prolonged sitting for up to 8 hours a day in front of computer screens.
• Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling.
• Frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds.
• Close vision, distance vision, and ability to adjust focus.
• May be exposed to or required to handle sensitive and confidential information.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.