Facets Configuration Expert - FCE24-00447

Title:Facets Configuration Expert
Location: Remote (Candidate need to work in CST timings)
Duration: 6 Months

Role Description:

• Utilizing functional/technical knowledge of relevant systems/applications such as Facets, the incumbent defines acceptance scenarios, evaluates, and validates requirements, business functional design, and technical design, FACETS workflow design, Quality assurance for highly complex and varied business issues within their domain areas with broader enterprise impacts.
• Your role will function as act as a liaison representing the department and the processes and workings within it to ensure the development and implementation of comprehensive, efficient technical solutions while minimizing operational and system/application impacts. Proactively consults with the business, IT, Testing and/or relevant vendors and focuses on system/application (like eBS/Benefits1 tool) considerations needed for larger, more complex problems, broad or corporate projects or for overall system/application assessments.
• You will be focused on optimizing the functionalities of Facets application used in Healthcare Industry. You would also be working on Business process Improvement as it relates to the client needs for various projects.

Working experience of managing and implementing CRM/ERP applications / Migrations would be in an added advantage.

Responsibilities:

• Provide business and technical knowledge to support proactive technical solutioning for complex and multifaceted business issues, while considering broader impacts of technical decisions.
• Independently facilitate discussions with business areas to review, analyze, and develop solutions for critical business systems/applications.
• Data mapping, validation and reporting using SQL and Excel.
• Generating concise User Stories for Sprint Planning, Review and updating of product backlog and sprint backlog with help of Product owner.
• Experience of working with Qualified Health Plans, and Various segments, Group level Product and benefit plans.
• Coordinate ongoing user support including complex ad hoc questions, inquiries, and service requests.
• Identify and quantify the business impact of identified solutions and make appropriate recommendations to the business area supported.
• Identify high level business requirements and help in validation of requirement as per Job need.
• Coordinates and/or conducts more advanced data and trend analysis and proactively consults with and provides feedback to business areas and IT in order to enhance system/application performance.
• Manage changes via the Change Control Board and analyses the scope per delivery requirements.
• Understanding of Business requirement components such as Process Flow, Business Rules, Data element, Traceability matrix.

Issue Resolution:

Facilitate the resolution of larger, highly complex production system/application problems by:

• Performing initial triage for severity and business impact of system/application failures.
• Coordinating with IT, other teams and vendors as needed to devise, test and implement immediate and long term remedies.
• Responsible for the development of system support processes with IT; coordinate daily to resolve production support issues, including application failures and user errors; document, track and report all system support activities.

Minimum Qualifications:

• Undergraduate degree with 5 years of direct application/systems analysis experience with applicable business system or application, if no degree, 7 years' experience as stated above.
• 5 years + Experience in Healthcare Industry (claims, membership, enrollment, Customer Service etc.)
• Good understanding for FACETS application (front end and back end)
• Hands-on experience with the Configuration of Workflows in FACETS (claims & customer service)
• Ability to explain at a business level as well as technical level what the different Workflow applications are & how they are used
• Knowledge of Facets Workflow Tables & Fields - including Data Models
• Experience with querying Facets data via SQL or other backend tool required
• Project Management Skills
• Very good communication and facilitation skills to communicate with multiple stakeholders and leadership

Preferred Skills:

• Demonstrated facilitation skills that include workgroup leadership and/or problem resolution across multiple groups.
• Strong facilitation skills that include workgroup leadership and/or problem resolution across multiple groups.
• Project management skills.
• Excellent oral and written communication skills.
• Excellent presentation skills.
• Focus on accuracy and attention to detail.
• Solid PC skills with MS Word, Excel and PowerPoint.
• MS Project
• Excellent analytical and problem-solving skills, including ability to interpret and present quantitative data.
• Ability to prioritize and successfully coordinate work of others.