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Form of workRequisition ID: 840608
Position:Full-Time
We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs and the global demand of a growing eyewear industry.
With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to “see more and be more” thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the world.
Our portfolio of more than 150 renowned brands span various categories, from frames, lenses and instruments to brick and mortar and digital distribution as well as mid-range to premium segments. Our Shared Services Team, accompany and enable others within the EssilorLuxottica collective to achieve their targets. They keep people and projects running smoothly, ensuring every part of our business is provided for and well taken care of.
GENERAL FUNCTION
This role supports the practice by ensuring unsurpassed patient experiences when selecting eyewear or other products. This role supports establishing the practice as the premier destination for all vision needs within the community.
MAJOR DUTIES AND RESPONSIBILITIES
- Greets all patients with a warm welcome. Shows urgency in providing service to patients and satisfying their needs.
- Explores the needs and priorities of patients and links to practice offerings, including eye exam.
- Attentive to details, asks clarifying questions, and consults with Optician as needed.
- Demonstrates superior product knowledge; accurately describes the features and benefits of all products using the appropriate tools.
- Anticipates problems; explores underlying reasons for issues; strives to develop long-term solutions.
- Possesses the ability to multi-task and demonstrates the ability to prioritize and manage time with competing priorities.
- Custom fits glasses and precisely places prescription in lenses.
- Commits to delivery date and time, sets expectations for pick up, seeks feedback about experience and asks for referrals. Genuinely expresses gratitude and thanks the patient.
- Strives to achieve exceptional results on goals and competencies.
- Operates the point-of-sale system, inputting patient information with accuracy and attention to detail. When required, creates and tenders sales transactions, following operational processes and standards.
- Presents, celebrates and educates at product pick-up.
- Takes pride in the appearance of the practice and shows initiative to keep displays and inventory clean, attractive, and organized. Secures all company assets under one’s control.
- Informs management of potential safety opportunities.
- Adhere to attendance and daily time keeping requirements.
- Adhere to all company policies and procedures.
- Sell on your feet 80%-100% of the time.
- Consistently maintains proper dress code.
- Perform other duties as assigned by Practice Manager or as business needs.
BASIC QUALIFICATIONS
- High School graduate or equivalent
- Strong customer service skills
- Strong basic math skills
- Effective selling skills
- Familiarity with technology, such as point-of-sale, patient record systems, or other software applications
- Embraces new technology and change
- Strong communicator and listener
PREFERRED QUALIFICATIONS
- Eyecare experience
- Sales experience
Pay Range: 16.14 - 22.39
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
