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Title: Express Lane Consultant
Location: Harrisburg, PA, US
Job Type: Full-time with Benefits
Who We Are:
For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.
Summary
The Express Service Specialist will be responsible for the professional delivery and installation of MSX Express Service prescribed solutions furnished by MSX. The Specialist will be responsible for developing and maintaining a direct relationship with specifically assigned dealers, and OEM field organizations where applicable, as well as to assist with Dealer Launch Meetings and Dealer Workshop Meetings.
What Your Day-to- Day Responsibilities Include:
Installation of the Basic and/or Advanced Express Service program as outlined in the MSX Express Service program documentation
Dealer Basic and/or Advanced Consultations as outlined in the MSX Express Service program documentation
Dealer Basic and/or Advanced Sustainment visits as outlined in the MSX Express Service program documentation
Dealership staff training as outlined in the MSX Express Service program documentation
Dealership phone follow-up support
Timely and comprehensive completion of dealer action plans
Implement best practice processes within the Express Service operation (customer appointment, customer reception/greeting, workshop scheduling, repair processes, productivity and efficiency, quality control, invoice preparation, customer vehicle delivery, follow up call after repair, etc…)
Adequate OEM National and Regional personnel contact
Monthly field detail reports submission
Weekly time cards and expense reports submission
Need to be available and have the desire to travel 80% of the time
What You Bring
Requires proficiency with Microsoft Word, PowerPoint, Internet Explorer and Excel
Ability to leverage relationships to identify and sell the business case for change
Analyzing data from dealer financials and operational assessments to establish improvement action plans
Implementation of service advisor selling systems and overall process improvement solutions at the aftermarket or retail level
Ability to understand, establish and implement effective metrics to keep dealerships focused on growth and ROI
Demonstrated proficiency with PC applications in a Windows environment
Ability to train and utilize all aspects of Automotive Tire Sales and automotive service sales
Ability to influence the sales personnel and technicians in the training processes and monitoring the results
Highly motivated
Self-starters who possess excellent customer relationship, communication and facilitation skills, with a high degree of interest in working in a field environment with minimal supervision
Excellent verbal and written communication skills
Minimum 7 - 10 years of Aftermarket Experience (Jiffy Lube, Valvoline, “Fast Oil Change”) and preferably Retail Tire Store Management experience (Store Manager, Service Manager, Service Writer)
OEM dealer contact experience is a plus
Bachelor’s degree is preferred
MSXi is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, veteran status, or disability.
Please note, MSXi did not provide any salary data for this position. If there is a salary range included in the posting the data was estimated by the job posting site and does not reflect our company's actual salary ranges. Actual starting salaries are determined based on job requirements and level of experience.
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