Address
Form of work
SalaryThe Mission of Thomas Scientific is to be the most trusted partner in science to our customers, associates and suppliers. We are currently seeking a full time Export Shipping Representative to join our team which is located in Swedesboro, NJ. We offer health, dental, vision, FSA, HSA and a host of voluntary benefits effective the first of the month following hire. In addition, we offer 401k, Paid Time Off, Paid Sick Leave and Holiday Pay including your Birthday off with pay.
The Export Shipping Representative serves as the Company’s primary contact with customers and freight forwarders, and represents the Company in a professional, knowledgeable, and courteous manner. The primary duties of this position are processing sales orders and shipments, resolving customer questions, and providing exceptional support to fulfill the customer’s needs.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Resolves Customer Logistical Issues
a. Checks emails and responds professionally and promptly.
b. Checks order status upon request and provides tracking information.
c. Listens to customer and solves problems by promoting customer satisfaction.
d. Expedites orders both proactively and reactively.
e. Interacts in a courteous and professional manner with all co-workers throughout the company, portraying an acceptable image as a representative of Thomas Scientific
f. Works closely with internal departments (Sales and Customer Service)
2. Processes Shipments
a. Pulls orders from the warehouse
b. Organizes orders by shipping method.
c. Prepares export documentation.
d. Contacts freight forwarders and other carriers, as needed.
3. Communicates with Manager about:
a. Non-Routine and unusual customer concerns.
b. Failure to meet customer commitments.
4. Strives to identify ways to improve the Shipping department, individual efficiencies, and personal time management.
5. Complies with all Company policies (i.e. personnel, safety, telephone, etc.).
6. Performs all other duties, as assigned.
PHYSICAL DEMANDS-the physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- This position frequently requires sitting, finger dexterity, talking, hearing and visual acuity. It occasionally requires standing, walking and reaching. It rarely requires lifting (average weight 20#).
- There could be times when you will need to go into the warehouse to research and prepare shipments.
