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Form of workExport Customer Service Specialist - Downers Grove, Ill.
Do you have a passion for providing customers with the best experience possible? Do you strive to take a more proactive approach to Customer Service, utilizing your sales and marketing skills to support campaigns and promotions? Then you might just be the perfect fit for a position with one of the best companies in Chicagoland!
Flexco, a leading global manufacturer, is seeking a dedicated problem-solver with a desire to provide the highest level of service to our customers for the position ofExport Customer Service Representative. The chosen candidate will be responsible for the processing of quotes, orders, and freight charges as well as all documentation necessary to ship the orders accurately and in a timely manner. work directly with our international partners, our customers and potential customers, and our outside sales team to provide all aspects of product support.
This is your opportunity to work in an environment where the culture is focused on being People First, Better Together, Customer Focused, Committed to Excellence and always Forward Thinking.Flexcohas consistently been named to the list of Chicago's "101 Best & Brightest Companies To Work For" and is a past winner of Chicago's "Best and Brightest in Wellness.".
Education Requirements:
Experience Requirements:
Responsibilities:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Do you have a passion for providing customers with the best experience possible? Do you strive to take a more proactive approach to Customer Service, utilizing your sales and marketing skills to support campaigns and promotions? Then you might just be the perfect fit for a position with one of the best companies in Chicagoland!
Flexco, a leading global manufacturer, is seeking a dedicated problem-solver with a desire to provide the highest level of service to our customers for the position ofExport Customer Service Representative. The chosen candidate will be responsible for the processing of quotes, orders, and freight charges as well as all documentation necessary to ship the orders accurately and in a timely manner. work directly with our international partners, our customers and potential customers, and our outside sales team to provide all aspects of product support.
This is your opportunity to work in an environment where the culture is focused on being People First, Better Together, Customer Focused, Committed to Excellence and always Forward Thinking.Flexcohas consistently been named to the list of Chicago's "101 Best & Brightest Companies To Work For" and is a past winner of Chicago's "Best and Brightest in Wellness.".
Education Requirements:
- Associates degree in Business Administration or a related field or equivalent work experience.
Experience Requirements:
- Minimum 5 years' experience.
Responsibilities:
- Quote, enter, & invoice international orders accurately, using volume/tiered discounting where required. Calculate and quote pricing for special products for BCP and Clipper items. Research and supply freight costs and work with planning and purchasing to meet customer deadlines.
- Coordinate shipment of multiple orders with forwarders and shipping department via ocean and air. Ensure correct export documentation is supplied and that shipments are marked correctly.
- Provide technical assistance to customers when necessary, determine best distributor source for end users.
- Investigate and resolve customer complaints, process returns, repairs, and replacements for customers and liaise with customers on product performance issues. Enter issues into the ERP system. Coordinate international returns with customs brokers and freight forwarders.
- Customer credit and account management: review and follow up on accounts with overdue invoices, process credits and debits on account, apply incoming wire transfers, review credit history and complete credit checks. Maintain customer account information in Baan.
- Calculate transfer pricing for non US Dollar SUBS. Enter pricing and maintain ERP price books.
- Set up new customer accounts, maintain clear filing system, pull documentation and customer files for audits, and archive files at the end of each calendar year.
- Act as account managers for subsidiaries that are currently maintaining distributor accounts via remote Baan access. Guide and assist them with questions, problems, and offer advice on how they are entering information in our system.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
