Expo Care Representative

Job Summary: Expo Care Representative

Expo Home Improvement, a leader in residential remodeling, is currently hiring Expo Care Representatives to join our dedicated team. As an Expo Care Representative, you will play a crucial role in assisting our customers home improvement project by ensuring exceptional customer experiences, addressing inquiries, resolving issues, and providing support throughout various stages of the project. This position requires a customer-centric mindset, strong communication skills, and the ability to thrive in a fast-paced environment.

Duties and Responsibilities:

• Detailed Project Oversight & Customer Interaction: Interact with customers through multiple channels, including phone calls, emails, and online platforms, addressing inquiries, and providing timely and effective solutions.
• Issue Resolution: Proactively identify and resolve customer issues, ensuring a positive and seamless experience throughout the project lifecycle.
• Communication: Maintain clear and concise communication with customers, keeping them informed about project status, timelines, and any relevant updates.
• Training and Development: Participate in ongoing training sessions to enhance your skills in customer interaction, problem resolution, and maintaining a professional demeanor.
• Calendar Management: Work collaboratively with the scheduling team to optimize agent calendars, ensuring efficient coverage to meet customer needs.
• Standard Operating Procedures: Adhere to established standard operating procedures to maintain consistent service quality and contribute to the overall success of customer service operations.
• Policy Adherence: Follow and adhere to all customer service procedures and policies, ensuring alignment with company values and objectives.
• Customer Satisfaction: Strive to exceed customer expectations and contribute positive feedback and reviews for Expo Home Improvement.
• Record Keeping: Maintain accurate records of customer interactions, ensuring comprehensive and up-to-date information for future reference.
• Team Collaboration: Collaborate with colleagues to share insights, best practices, and contribute to a positive team environment.

Requirements and Qualifications:

• Customer Service Skills: Demonstrated ability to assess and address customer needs with a focus on providing exceptional service.
• Problem-Solving Abilities: Quick thinking, adept at finding solutions, and responding promptly to customer inquiries and concerns.
• Communication Skills: Excellent verbal and written communication skills, with the ability to convey information clearly and professionally.
• Multitasking: Strong multitasking skills, with the ability to prioritize and manage time efficiently in a dynamic work environment.
• Adaptability: Ability to adapt to changing situations and customer needs, maintaining composure and professionalism.
• Technical Proficiency: Basic computer skills and familiarity with customer relationship management (CRM) software, such as Salesforce or similar platforms.
• Experience: Previous experience in customer support, client services, or related fields is a plus.
• Flexibility: Available to work evenings and Saturdays as needed to fully service our customers.
• Education: High school degree or equivalent.

Join Expo Home Improvement in delivering outstanding customer service, where our core values of Integrity, Excellence, and Service drive our commitment to excellence. Become part of a dynamic team that is reshaping residential remodeling across Texas!

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• In-person
• Office

Work Location: In person