Experienced Remote Dispatcher / Emergency Breakdown Services

Overview:
We are seeking a highly skilled and dedicated Emergency Dispatcher to join our team. As an Emergency Dispatcher, you will play a crucial role in ensuring the safety and well-being of individuals in emergency situations. If you have excellent communication skills, the ability to remain calm under pressure, and a strong sense of responsibility, we want to hear from you.

Duties:
- As an Emergency Breakdown Services Dispatcher and Customer Service Advocate, you’ll be helping stranded truck drivers by dispatching roadside repair, tow service, accident management, and cargo recovery professionals•We’ll train you to understand the needs of these drivers, dispatch the right solutions, and communicate with drivers and vendors for a successful outcome
- Analyze situations and prioritize response based on the severity of the emergency
- We’ll train you to understand the needs of these drivers, dispatch the right solutions, and communicate with drivers and vendors for a successful outcome
- Maintain and submit daily reports to the management team and communicate any challenges to your supervisor immediately.
- Maintain the highest level of professionalism whether it is speaking with a technician or customers in field or a supervisor at the facility.
- Monitor GPS systems to track the location of infield​ techs to properly provide accurate updates.
- Utilize computer systems to enter and retrieve relevant information

Experience:
-A positive attitude ready to serve customers

•Answers phones in a quick and professional manner

•Attention to detail with organizational skills

•Actively listen and document conversations

•Strong communication skills by email and chat

•Stable, high-speed internet - must meet minimum requirements.

•Ability to use Zoom effectively and type at least 35 WPM with 80% accuracy

•Pass a background check and drug test

•Must live and work in the United States

•Three weeks of paid Virtual Classroom training.

•Quiet and distraction-free working area is MANDATORY

•Spend long periods of time on the phone while seated

•Preference will be given to candidates with at least one to three years of dispatch, fleet maintenance, or transportation industry experience.

Job Type: Full-time

Pay: $23.00 - $27.00 per hour

Expected hours: 40 – 45 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 12 hour shift
• Evening shift
• Night shift
• On call
• Overnight shift
• Rotating weekends
• Weekends as needed

Work Location: Remote