Experienced Dispatcher / Lead Delivery Driver

We are a fast-growing independent Amazon Delivery Service Partner (DSP) based in San Diego, Ca (POWAY, 92064). Our mission is to provide exceptional, reliable, and timely delivery services to Amazon customers while maintaining a culture of safety, efficiency, and teamwork. We are looking for an experienced Operations Manager to join our team and help us scale our business while consistently exceeding customer expectations.

**Amazon DSP Experience a Plus**

Position Overview: The Operations Supervisor will be responsible for overseeing the day-to-day operations of our delivery service, ensuring maximum efficiency and effectiveness in all aspects of the business. This role requires strong leadership, strategic thinking, and a dedication to customer satisfaction. As an Operations Supervisor, you will lead a team of delivery associates, ensuring they have the necessary resources and support to provide exceptional service. Responsibilities:

• Manage daily operations, including dispatching, routing, and delivery coordination for a fleet of vehicles.
• Develop and implement effective operational strategies and processes to optimize performance, cost, and service quality.
• Oversee hiring, training, and development of delivery associates, fostering a culture of teamwork, safety, and excellence.
• Maintain a strong working relationship with Amazon, ensuring compliance with their performance metrics, standards, and guidelines.
• Monitor and analyze key performance indicators (KPIs) to identify areas for improvement, implement corrective actions, and track progress.
• Collaborate with other managers and stakeholders to develop and execute strategic plans for growth and expansion.
• Ensure compliance with local, state, and federal regulations regarding vehicle maintenance, safety, and employment practices.
• Continuously evaluate and optimize routing and scheduling processes to maximize efficiency and customer satisfaction.
• Proactively address and resolve customer complaints and concerns, maintaining a high level of customer satisfaction.
• Manage budgets, financial reporting, and cost control to ensure the profitability and sustainability of the business.

Qualifications:

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• 3-5 years of experience in operations management, preferably in the logistics, transportation, or e-commerce industry.
• Proven track record of managing and improving operational performance, efficiency, and customer satisfaction.
• Strong leadership skills, with the ability to motivate, coach, and develop a diverse team.
• Excellent problem-solving, decision-making, and analytical skills.
• Familiarity with Amazon's delivery operations, processes, and performance metrics is a plus.
• Strong communication and interpersonal skills, with the ability to build and maintain positive working relationships with internal and external stakeholders.
• Proficient in Microsoft Office Suite, especially Excel, and experience with routing and dispatch software.
• Ability to adapt to a rapidly changing business environment and manage multiple priorities effectively.

Location: 14500 Kirkham Way, Poway Ca 92064

Job Type: Full-time Salary: $50,000.00 per year. Plus Bonus and Benefits

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Shift availability:

• Day Shift (Required)

Job Type: Full-time

Pay: $50,000-$60,000 per year

Application Question(s):

• Do you have previous Amazon DSP experience?