Experienced Debt Collector

NCB Job Description

Job Title: Experienced Debt Collector

Position Overview: The Experienced Debt Collector's job is to make contact with customers and attempt to initiate payments and payment plans in order to resolve delinquent statuses. Principle Responsibilities and Expectations

• Collect payments on past due accounts.
• Process check-by-phone and/or ACH requests accurately.
• Knowledge of FDCPA and state laws.
• Ability to negotiate while maintaining a manner which shows sensitivity, tact, and professionalism.
• Speak clearly, concisely and effectively; listen to and understand information and ideas as presented written and/or verbally.
• Read, interpret and apply laws, rules, regulations, policies and/or procedures.
• Ability to multi-task by speaking with customers and typing notes simultaneously.

Principle Objectives and Qualifications

• Effective written and verbal communication skills
• Great attention to detail and accuracy
• Ability to maintain confidentiality
• Proficient knowledge of relevant computer programs such as MS office
• Possess a high level of professionalism
• Must be punctual and dependable

Experience

• Previous debt collections experience required
• Minimum HS diploma or equivalent