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SalaryAbout Sentral
Sentral is a network of urban residential communities redefining the way people live, travel, and work. Sentral takes the convenience, connection, and comfort of home to new heights-we call it Home+. Designed for the mobile professional, our one-of-a-kind communities offer designer-furnished and unfurnished apartments with flexible lengths of stay in walkable, vibrant neighborhoods. Premium amenities include everything from thoughtful co-working spaces and high-speed Wi-Fi to fitness centers, rooftop pools, homesharing, and more.
Whether you stay a year, a night or somewhere in between, Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Chicago, Denver, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Pittsburgh, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon.
Our core values reflect our commitment to our employees, as we elevate humanity and make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our work force. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our colleagues are curious explorers who never stop learning and who strive for great outcomes.
Learn more about Sentral by visiting www.sentral.com (http://www.sentral.com/)
Position Overview and Duties
At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a good sense of humor, a positive attitude, a growth mindset, and an entrepreneurial drive. The Experience Associateis the first point of contact for our guests and residents and our first opportunity to make them feel welcome and loved. The ideal candidate should have a hospitality or multifamily background and a strong passion for hospitality and providing exceptional customer service. The Experience Associate will display a high level of integrity and professionalism and will complement the property through appearance, performance, and service orientation, while ensuring property rules and regulations are enforced. Experience Associates are responsible for engaging directly with residents and with homeshare guests prior to and throughout their stay at our communities. This role reports to the Experience Manager, or in cases when staffing plan does not have an Experience Manager, the General Manager.
What You'll Do:
- Serve as the first point of contact between guests and the organization.
- Prioritize and fulfill the requests of all residents and guests with great friendliness, efficiency, confidentiality, and professionalism.
- Greet residents by their name and with a smile to make guests feel welcomed and valued.
- Provide exceptional hospitality in compliance with quality assurance expectations and standards to create a memorable customer experience.
- Resolve disputes promptly with the goal of achieving customer satisfaction.
- Increase company reputation and ensure sustainable growth by discussing the benefits of living at the property, distributing active marketing materials, and providing exemplary service to residents.
- Answer, record, and process all calls, messages, requests, questions, or concerns.
- Run daily reports, identify any special requests, and check reports for accuracy.
- Protect the property and its residents by monitoring who comes in and out of the premises.
- Proactively identify potential issues and take the appropriate action to resolve them, informing management when necessary.
- Constantly increase residents' benefits through active marketing and partnership with the neighboring businesses.
- Increase resident satisfaction and retention within the community through programming alongside the Director of Services, General Manager, and one-on-one contact.
- Remain knowledgeable of local activities and establishments in the area to offer recommendations, answer questions, and give directions.
- Follow all company safety and security policies and procedures, and report accidents, injuries, and unsafe work conditions to manager.
- Fully comprehend emergency procedures and the property evacuation plan, and assist with locking elevators open for emergency crews.
- Monitor and maintain the cleanliness of the lobby, sidewalks, entrances, and related work areas.
- Develop and maintain positive working relationships among building staff.
- Drive the food + beverage experience in order to meet daily + quarterly sales goals. **property specific
- Performs other related duties and assignments as required.
Skills and Experience
- Superior knowledge of basic front desk equipment and procedures, including the operation of a multi-line telephone system
- Basic computer skills
- Proficient in Microsoft Office: Outlook, Excel, PowerPoint, and Word
- Outgoing personality with great visibility, accessibility, and availability to all residents and guests
- Proactive problem-solving approach
- Ability to handle situations with the highest level of discretion and confidentiality
- Superior attention to detail
- Excellent verbal and written communication skills
- Ability to manage concurrent projects and competing priorities
- Ability to follow directions to safely utilize all equipment
- Strong desire to expand personal horizons, be the best, and be part of creating something special
Sentral Benefits
- Healthcare Coverage: We are committed to providing comprehensive healthcare plans (medical, dental, vision, and other benefit options) to our team members and their families.
- Career Development: We offer extensive learning and development opportunities to support growth.
- Paid Time Off: Sentral fosters a flexible work lifestyle by offering generous paid time off to team members.
- Matching 401K: To help you reach your savings goals, we offer a 401(k) plan with a match.
