Location: Must be located in Boca Raton, West Palm Beach, or Fort Lauderdale, FL (open to relocating the right candidate)
Reports to: Chief Executive Officer
Position Summary: As the EVP of New Client Acquisition, you will play a pivotal role in establishing and leading a results-driven team. Your focus will be on generating leads, setting appointments, and closing sales for our cutting-edge AI technology products and our Managed Security Services. This role demands a proven leader with a stellar track record in telesales, a deep understanding of solution selling to businesses, and the ability to build and motivate a high-performing sales team. Furthermore, the executive presence and leadership with both IBM and AWS will be required, as this role plays a significant role in driving top of funnel activity and results for our two biggest strategic relationships.
Key Responsibilities:
Office Launch and Setup:
1. Lead the end-to-end setup of a new office, including defining operational processes, selecting and implementing necessary technology tools, and creating a dynamic and collaborative work environment. This includes phone setup, telemarketing auto dialer, desk/cube setup and location.
2. Collaborate with Chief People Officer to create an environment for employees that provides the a similar and unique experience as Innovative's Rochester employees have.
3. Collaborate with People Team to recruit and hire top-tier talent for various roles within the telesales and sales support teams.
Sales Strategy Development:
1. Develop and execute a comprehensive telesales and product sales strategy aligned with the company's overall sales goals and market objectives. This includes understanding and collaborating with key stakeholders from Innovative that are working closely with IBM and AWS.
2. Conduct thorough research to identify target industries, segments, and potential clients. This includes collaborating closely with the Chief Revenue Officer, Innovative's Alliance team and sellers to gain insight to the best lead sources for creating demand among SMB customers.
Team Building and Management:
1. Recruit, hire, and train a skilled telesales team, including appointment setters and sales representatives.
2. Provide ongoing coaching, mentorship, and performance feedback to ensure individual and team success.
3. Foster a positive and collaborative team culture that promotes continuous improvement and achievement.
Lead Generation and Appointment Setting:
1. Design and implement lead generation programs leveraging various channels, including outbound calling, email campaigns, and digital marketing.
2. Oversee appointment setting activities to ensure a steady flow of qualified leads for the sales team.
Sales Performance and KPI Management:
1. Establish and monitor key performance indicators (KPIs) to track and measure the success of telesales efforts.
2. Analyze data and implement strategies to continuously improve sales performance, optimize processes, and meet or exceed targets.
Collaboration with Marketing and Product Teams:
1. Collaborate closely with the CEO, CRO, and alliance teams to align telesales efforts with broader marketing initiatives and campaigns.
2. Provide valuable insights from customer interactions to inform product development, marketing strategies, and overall business decisions.
Client Relationship Management:
1. Build and maintain strong relationships with key clients to understand their needs and preferences.
2. Work closely with the sales team to ensure a positive customer experience through effective communication, follow-up, and resolution of issues.
Qualifications:
1. Proven experience in telesales and product sales leadership, preferably in the technology or media sector.
2. Ability to quickly acquire a strong understanding of technology products and solutions, with the ability to articulate complex technical concepts to a non-technical audience.
3. Demonstrated ability to build and lead successful telemarketing sales teams, with a focus on performance management and development.
4. Excellent communication, negotiation, and interpersonal skills.
5. Results-oriented mindset with a track record of achieving and exceeding sales targets.