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At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. This position reports to the Director of Operations.
The Executive Housekeeper is responsible for all duties of the housekeeping operation and cleanliness levels in all areas of the property. Responsibilities include: staff training, inter- department communications, and staff scheduling. The Executive Housekeeper will promote an atmosphere that insures customer and associate satisfaction. This position requires strong attention to detail, leadership skills, and the ability to effectively deal with department heads, guests, and team members.
Duties include:
- Responsible for short and long term planning and the management of the hotel’s Housekeeping operations
- Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
- Solid understanding of housekeeping and laundry supplies and pars
- Teach employees importance of, and how to greet guests and courteously solve guest requests
- See that inspection program is consistently maintained
- Assure all safety and security policies and procedures are followed
- Work closely with all other Departments
- Inspect some rooms daily
- Experience purchasing linens and housekeeping supplies
- Current on latest housekeeping and laundry technology
- Work closely with vendors to assure proper pricing, delivery, and maintenance
- Experience teaching, supervising, and mentoring multilingual and multicultural staff
- Ensure OSHA and ADA policies are adhered to
- Experience with turndown service, special needs of VIP Guests, foreign dignitaries, etc. helpful
- Insures proper staffing levels for customer service goals
- Coach and counsel employees to reflect Hyatt service standards and procedures
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
This is not your typical career opportunity. This is the Hyatt Touch.
Benefits available with this position include:
- Medical / Dental / Vision Insurance (Full-Time) after 30 days of employment
- 401k&Retirement Savings Plan (RSP)
- Basic Life Insurance
- Short term disability insurance
- New Child Leave & Adoption Assistance
- Compassionate Leave
- Paid Time Off:
Thompson Seattle colleagues begin accruing Vacation Time on their first day of service. At six months of service, colleagues are vested in the time they have been accruing. Full Time & Part Time Colleagues are eligible for vacation time.
- Hire Date Through Four Years 10 Days or 80 hours
- Five to Nine Years 15 Days or 120 hours
- 10 years or greater 20 Days or 160 hours
- Sick Leave:
- Full time, part time and on-call colleagues accrue and have the right to utilize sick and safe time according to Seattle s Paid Sick and Safe Time Ordinance. As a Tier Three employer all colleagues accrue one (1) hour of paid sick and safe time for every 30 hours worked starting on their hire date, however, these colleagues cannot use their accrued sick time until they have completed 90-days of employment with Hyatt
- Extended Illness Days: unused sick and safe time in excess of 72 hours converted to Extended Illness Days at the end of each calendar year
- Holiday Pay:
- Full-time colleagues are eligible for holiday pay on their first day of employment. The paid holidays for eligible colleagues recognized by our hotel are: New Year s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Christmas Day, and 2 pre-approved days for Floating Holidays.
Additional perks may include:
- Colleague Discounted Rates as of the 1st day of employment
- Complimentary Room Nights for full-time and part-time positions after 90 days of employment
- Flexible Spending Account
- Subsidized ORCA Pass or free parking at Laz parking garage
- Tuition Reimbursement of $1,000.00 per calendar year
- Cellphone Reimbursement
- Complimentary Dry Cleaning
- Employee Assistance Program
- Relocation assistance
Wage Information
Salaried managers: The starting salary for this position is $73,000.00 which is applicable for the first year of employment. The entire range for the position is $73,000.00 to $95,700.00. Decisions regarding individual salaries will be based on a number of factors, including experience, qualifications and education.
Qualifications
- Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
- 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt).
- With opening hotels, previous hotel pre-opening experience preferred
- Service oriented style with professional presentations skills
- Hotel/Hospitality degree an asset
- Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
- Clear concise written and verbal communication skills in English
- Must be proficient in Microsoft Word and Excel
- Must have excellent organizational, interpersonal and administrative skills
