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Form of workShowboat Resort, an Atlantic City icon, has been rejuvenated into the premier travel destination for family friendly vacations and experiences. Showboat Resort is conveniently located on the Atlantic City boardwalk just feet away from the Atlantic Ocean. The resort features a beautifully renovated pet friendly hotel featuring 852 rooms, including walk-out balcony suites; 100,000 square feet of flexible meeting space; the world's largest arcade spread throughout the property which includes a 45,000 square foot indoor raceway. The newly open ISLAND Waterpark, a state of the art all year-round resort highlight is the largest indoor beachfront waterpark in the world, featuring 120,000 square feet housing 11 waterslides, a one-of-a-kind slide island, surf simulator, an indoor boardwalk, Paradise adult island and much more.
The true fun and excitement of the Showboat Resort is its employees. Joining our team means immersing yourself in an environment that thrives on teamwork, mutual support, and a shared position for delivering exceptional guest experiences to make Showboat Resort Atlantic City's destination of choice. You will have the opportunity to collaborate with colleagues from each exciting area of the resort so that you will contribute to a dynamic and exciting work environment that continuously exceeds guests' expectations. Join us and let's work together to make Showboat resort the premier choice for families and fun seekers looking for unforgettable experiences.
As a Hotel Executive Housekeeper, you will play a pivotal role in ensuring the cleanliness, comfort, and overall guest satisfaction within the hotel. You will be responsible for overseeing the housekeeping department, managing a team of housekeeping staff, and maintaining high standards of cleanliness and orderliness throughout the hotel.
Key Responsibilities:
- Leadership and Management:
- Provide strong leadership to the housekeeping team, fostering a positive and efficient work environment.
- Recruit, train, and supervise housekeeping staff, ensuring they adhere to established standards and procedures.
- Conduct regular performance evaluations and provide feedback to enhance staff performance.
Operational Oversight:
- Develop and implement cleaning procedures to maintain the highest standards of cleanliness and hygiene.
- Coordinate with other hotel departments to ensure seamless service delivery and guest satisfaction.
- Monitor and manage housekeeping budgets, controlling costs while maintaining service quality.
Quality Assurance:
- Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to ensure cleanliness and adherence to standards.
- Address and resolve guest concerns and complaints related to housekeeping matters promptly and professionally.
- Implement and maintain a quality control program to ensure consistent service excellence.
Inventory and Supplies Management:
- Oversee the procurement of cleaning supplies and equipment, ensuring adequate stock levels are maintained.
- Monitor and control expenses related to housekeeping supplies and equipment.
- Establish relationships with suppliers to ensure cost-effectiveness and quality.
Training and Development:
- Develop and conduct regular training programs for housekeeping staff to enhance their skills and knowledge.
- Keep the team updated on the latest industry trends, technologies, and best practices.
- Foster a culture of continuous improvement and innovation within the department.
Qualifications and Requirements:
- Proven experience in housekeeping management within the hospitality industry.
- Strong leadership and interpersonal skills.
- Excellent organizational and time-management abilities.
- In-depth knowledge of cleaning procedures, equipment, and materials.
- Exceptional attention to detail and a commitment to high-quality standards.
- Ability to work flexible hours, including weekends and holidays.
Education: A degree in Hospitality Management or a related field is preferred, but equivalent work experience may be considered.
