Executive Housekeeper

This position is responsible for adding warmth and happiness to every guest experience through the safe and efficient operation of the housekeeping department, i.e. cleaning guests’ rooms and hotel areas ensuring high standards are met to achieve guest satisfaction. 

This employee must display effective listening and communication skills, initiative, ability to work independently and in teams, and lead by example. He/she must be able to exercise good judgment and discretion, display effective problem-solving skills, and provide excellent customer service. Additionally, he/she must have the ability to multi-task, maintain composure under pressure, and display a high level of professionalism, integrity, and follow-through. 

We expect our employees to approach their work with passion, enthusiasm, and attention to customer satisfaction. We also expect our employees to champion, embrace and live the company values.

Our Values embody: 

• Integrity – We are honest, genuine, and transparent in our interactions.
• Concern For Others – We care for each other and our guests.
• Collaboration – We value diversity and “come as you are” spirit and personality.
• Accountability – We make mistakes, learn from them, and strive for continuous improvement.
• Hospitality Soul – We have fun creating lifelong memories for each other and our guests.

$22 - $24 hourly

Essential Functions of the Job:

• Regular attendance and reporting to work on time, ready to begin your shift is an essential function of employment (being tardy places an unfair burden on the team)
• Ability to work flexible schedules (including weekends, nights, holidays) to meet hotel/guest needs.
• Communicating effectively, both verbally and in writing (i.e., use appropriate language, display proper tone, attitude and body language when communicating)
• Ability to understand and follow instructions as directed by supervisor/manager
• Working Safely is a condition of employment. All employees must follow the safety policies
• Performing the job duties as described. (Reasonable accommodations will be considered in accommodating disabilities. If you believe you need an accommodation, please speak with your supervisor, General Manager, or Human Resources)

Expectations of all Employees:

• Be polite, courteous, and helpful to all guests and coworkers, displaying a positive “can do” attitude while maintaining a high level of professionalism consistent with the company values
• Acknowledge our guests with a smile and friendly “hello.”Promptly attend to guest needs
• Comply with all hotel policies and procedures, i.e., Employee Handbook, Conduct Policy, Safety Policy, etc.
• Comply with guest privacy standards
• Report to your supervisor or the MOD, immediately, all injuries occurring while on duty, no matter how minor. (Fraud, Dishonesty and False Statements regarding an injury will result in disciplinary action up to and including termination)
• Act as a safety and security agent by identifying and reporting potential risks to guests and/or employees to the Manager or General Manager
• Arrive to work on time (follow call-out policy), and in the appropriate work attire, (uniform, footwear, and name tag) and neat in appearance
• Complete work in a timely manner and meet productivity standards/expectations
• Keep work area clean, neat, and well-organized
• Demonstrate a team behavior and attitude of working together effectively to accomplish tasks (even if outside specific job duties)
• Seek approval from management prior to working overtime (i.e., punching in early or staying beyond scheduled shift)
• Perform additional duties as assigned

Job Duties and Responsibilities:

• Review and monitor daily schedule to ensure adequate coverage based on forecasted occupancy
• Assist in daily cleaning and inspection of rooms and public areas to ensure compliance with department standards and guest expectations, i.e. check all vacant rooms each day to ensure cleanliness standards are being met, (last check for “First Impression” – drapes, beds skirts, chairs, lamps, towels, toiletries, carpet, halls are clear of equipment and trash, etc.)
• Assist in performing Room Attendant duties per staffing needs (i.e. ability to clean a minimum of 14 rooms at approximately 30 minutes each)
• Maintains accurate/organized records of discrepancies found in guest rooms in order to use them for training purposes
• Maintain internal control of hotel’s Master keys – must be signed out, turned in daily and kept under lock and key
• Ensure all guest supplies are replenished daily consistent with brand standards
• Verify items in guestroom are in good working order including TV’s, lights, radio/clocks, hair dryer, coffee makers, A/C, heat
• Promote security by keeping doors locked; restrict access to guestrooms and keep keys on person at all times; keep carts in front of doorways while inside the guestroom
• Maintenance of hotel Lost and Found program
• Identify, communicate and follow up on maintenance issues; utilize Olympia Hotel Hero system to assist with workflow and follow-up
• Formalize and maintain SOPs for Housekeeping; create and execute training program for all Housekeeping positions
• Complete daily forms as needed, i.e. status changes, performance logs, accident reports, housekeeping logs with times, averages, etc.
• Follow labels and MSDS instructions for proper techniques when mixing chemicals, disinfectants and solutions used in the work areas
• Operate hotel equipment in a safe and efficient manner
• Wear protective gear such as gloves, goggles, and kneepads to work safely and prevent injury
• Ensure that linen pars are accurate and monthly inventories are completed
• Ensure housekeeping equipment is in good working

Skills Required:                                                                               

• Leadership – ability to effectively motivate, mentor, coach & counsel others to perform well (including appropriate documentation) 
• Customer Service – deliver hospitable service that is attentive, friendly, efficient and courteous; demonstrate patience, tact and diplomacy 
• People Skills – ability to collaborate, create rapport, and work effectively with others; earn and maintain trust and respect
• Communication Skills – ability to effectively listen & communicate professionally, both verbally and in writing
• Problem-Solving & Analytical Skills – ability to identify the issue, collect and analyze information to understand the problem and effectively resolve. Identify, recommend, and implement best practices
• Judgment & Discretion – appropriately handle confidential and sensitive information
• Organizational & Time Management Skills – ability to appropriately schedule time to meet job demands, multi-task, prioritize, follow through, and work efficiently with limited supervision
• Aptitude & Adaptability – ability to learn quickly and adapt to changing priorities and business needs
• Composure – ability to maintain composure and work under pressure, managing stress to meet business demands. (Calmly handle all customer and employee interactions & issues)
• Attention to Detail – ability to follow instructions and achieve thoroughness and accuracy when accomplishing tasks
• Computer Skills/Technical Aptitude – proficiency in computer technology, i.e. e-mail, MS Word, Excel, & other hotel-related systems. Utilize technology to enhance organizational efficiency
• Training – ability to share knowledge and act as a resource in teaching others to perform tasks efficiently and safely

Technical Skills: 

• Possess knowledge of appropriate and safe selection and use of cleaning equipment and chemicals for a variety of purposes
• Understands operation of all guest room features i.e., HVAC units, thermostats, fireplace (where applicable), shower, windows, etc.

Talta Lodge is designed with the adventurer in mind. Built for all four season activities—from skiing to mountain biking, to fly fishing and hiking—the property is ideally located along the little river with access points to the Stowe recreation path. Featuring plenty of gear storage, a pump track, indoor pool, and sauna, this hotel is your basecamp for exploring Stowe, Vermont and the surrounding area.