Executive Desktop Support - Nyc

Seeking a Desktop Support professional to provide technical support at the Executive / VIP Level. Financial Company.  Mid-size user environment.  Must have strong technical problem-solving skills with a positive customer service attitude. Should have experience supporting Windows and some MAC OS. This is a small team so in addition to providing executive level / VIP Desktop Support, must be willing to build machines, do inventory, ship equipment, work in the stock room. Some AV/VC support also.

This position is on-site in NYC 

PLEASE NOTE: Shift is Monday through Friday 8AM - 5PM with occasional and rotational on-call support in the evenings and on weekends.

• Provide technical support to VIPs with strong customer service skills to 150+ users.
• This position includes frequent interaction with high level associates 
• Single point of user resolution for all desktop technology devices including desktops, laptops, tablets, mobile devices, printing, wireless networking. Strong Desktop skills with emphasis on Windows and MAC.
• Perform trouble call resolution, diagnosis of complex problems, advanced problem resolution, user support follow-up, and Technician interaction with other IT employees, co-workers, and outside vendors.
• Provision and administer user accounts, distribution groups, and security groups in Active Directory.
• Escalate to operations, solutions, infrastructure engineering, or appropriate team when assistance is needed.
• Provide AV support
• 2+ years of experience in an IT related support position with in-depth knowledge to resolve software, hardware, and networking issues. Experience with both Windows and MAC OS
• Preferred Certifications: CompTIA A+ certified
• Stellar written and verbal communication skills with the ability to explain details to non-technical users. 
• BS/BA degree or equivalent preferred
• Financial industry experience preferred

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