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SalaryOverview:
In 2023, we achieved an outstanding revenue milestone of more than €10 Billion, and with the recent acquisition of Majorel, our global team has expanded to 500,000 employees across five continents while serving more than 170 countries, proficiently serving over 300 languages and dialects.
Teleperformance isn't merely a workplace; it is globally certified as a Great Place to Work in 72 countries with a client portfolio that spans dynamic sectors such as Ad Sales, Cloud Sales, B2B Sales, Collections, Banking, Insurance, Travel, Healthcare, and Trust & Safety. Our company’s culture is an environment that thrives on diversity, equity, and inclusion. Where innovative ideas transcend boundaries, and every voice is heard and valued.
Welcome to a place where your talent is the missing piece that completes our vision for a brighter, digitally driven tomorrow.
Why Join Teleperformance
The goal of the strategy is to add value through sustainable and profitable development of the Group’s operations, organic growth, and targeted acquisitions.
Qualifications:
Creating a Digitally Driven Tomorrow
Teleperformance is where inspiration meets innovation and where we empower individuals to redefine the future. For over 45 years, we have revolutionized business operations, leading the way in intelligent, digital-first solutions that simplify processes and supercharge results.
In 2023, we achieved an outstanding revenue milestone of more than €10 Billion, and with the recent acquisition of Majorel, our global team has expanded to 500,000 employees across five continents while serving more than 170 countries, proficiently serving over 300 languages and dialects.
Teleperformance isn't merely a workplace; it is globally certified as a Great Place to Work in 72 countries with a client portfolio that spans dynamic sectors such as Ad Sales, Cloud Sales, B2B Sales, Collections, Banking, Insurance, Travel, Healthcare, and Trust & Safety. Our company’s culture is an environment that thrives on diversity, equity, and inclusion. Where innovative ideas transcend boundaries, and every voice is heard and valued.
Welcome to a place where your talent is the missing piece that completes our vision for a brighter, digitally driven tomorrow.
Why Join Teleperformance
- Strengthened leadership position, with more than €10 billion in annual revenue.
- Global scale with local reach: dominance in Europe, major in the U.S., LATAM, Philippines, and significant in APAC.
- A diversified client portfolio with robust momentum in social media, content moderation, financial services, and healthcare markets.
- Continued innovation in artificial intelligence (AI) and the capability to attract the best talent drove enhanced outsourcing solutions across the Group.
Teleperformance | Where Are We Going
Teleperformance has five competitive advantages that enable it to implement its development strategy successfully:
- The People Strategy, which is founded on two key pillars of human capital management: focus and discipline.
- The omnichannel offer comprising solutions and technology that enable control of the entire chain of interactions and communication between the client and its customer.
- A culture of customer satisfaction where proactivity and customer communication are key.
- The handling of 265 languages via an integrated offshore/nearshore network enables it to meet the global needs of many clients.
- Expertise and experience in a wide range of client sectors.
The goal of the strategy is to add value through sustainable and profitable development of the Group’s operations, organic growth, and targeted acquisitions.
Qualifications:
- Bachelor’s degree in Business Administration, International Business, Communication, Marketing, or a closely related field.
- 2 years’ experience managing call center operations and processes within a call center of approximately 10,000 agents
- 2 years’ experience overseeing compliance with Global Essential Compliance and Security Policies (GECSP). Telecommuting from any U.S. location is permitted.
- Manage Teleperformance's Teleperformance Innovation Experience Center ("TIEC").
- Gauge the effectiveness of the TIEC program and identify areas of improvement for the program itself and the TIEC facility in Santa Clara.
- Approve all presentation material developed by Sales, Solution Engineering, Training, Operations Global Marketing/R&D and key marketing stakeholders.
Additional Job Details:
- ANNUAL RATE OF PAY: $139,131
- JOB LOCATION: 4655 Great American Parkway, Suite 110, Santa Clara, CA 95054
