Eviction Prevention Specialist

EVICTION PREVENTION SPECIALIST

POSITION SUMMARY/OBJECTIVE

The Eviction Prevention Specialist will be a primary point of contact during the eviction process for both the resident and external legal representation of VineBrook Homes. This position will utilize the company eviction management platform to efficiently manage eviction cases across a growing portfolio of single-family homes while also remaining compliant with all legal and Fair Housing regulations at the federal, state, and local level.

A successful Eviction Prevention Specialist should be organized, driven to complete tasks presented to them, able to follow direction and procedure, be professional and courteous in communication to others, be well informed of the various legal responsibilities in the markets they represent, and be committed to working in the best interest of VineBrook Homes.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Communicate with residents via phone, email and other company approved methods to resolve eviction cases provided by the Collections Department
• Communicate with external legal representation via phone, email and other company approved methods to assist and direct effectively pursuing a favorable outcome for the eviction cases provided by the Collections Department
• Demonstrate professional and courteous communication to others at all times
• Review correspondence or notices regarding payment discrepancies, outstanding balances, and any other necessary communication from residents, attorneys, and internal departments
• Take detailed notes of conversations and update records for future reference and overall team transparency
• Work closely with external legal representation to obtain and provide documentation required for legal proceedings
• responsible for managing and resolving potential eviction cases within the management platform in a timely manner across various resolution outcomes
• Full ownership of each case and the pro-active management to drive its closure is critical
• Follow direction from superiors and company policy and procedures

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

• Strong aptitude with computers, internet, network phone systems
• Strong Negotiation and Communication skills
• Capability to perform general office duties such as answering phones and emails, making outbound calls and routine correspondence
• Attention to detail and willingness to follow proper policy and procedures
• Understanding or ability to learn jurisdictional requirements pertaining to evictions, and experience with computerized accounting systems, Microsoft office software, and standard office equipment (copiers, calculators, computers)
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

SUPERVISORY RESPONSIBILITY

This position has no supervisory responsibilities.

TRAVEL

25% or less.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of the job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.

VineBrook Homes LLC (“VineBrook”) is proud to be an equal opportunity employer that is committed to diversity and inclusion in the workplace. VineBrook considers all applicants for employment without regard to race, color, sex, sexual orientation, gender, gender identity, age, religion, national origin, pregnancy, child or spousal support withholding, disability, marital status, genetic information, citizenship/immigration status, military/veteran status, or any other status protected by federal, state, or local law. VineBrook makes hiring decisions based solely on qualifications, merits and business needs at the time. Upon request, VineBrook will reasonably accommodate applicants with a disability who need accommodation during the application process, unless accommodation creates an undue hardship to the company.  We are also a Drug Free Workplace. As permitted by law, qualified applicants will also be required to pass a drug screening before beginning employment.