Event Staff Supervisor

TLS Crowd Management is a leading Crowd Management firm located in Greenbelt, MD. Our emphasis is to provide our clients with the highest quality of customer service, and security services that are unsurpassed from start to finish. We are a team-oriented organization seeking long term additions to our team. We are committed to growing talent internally and providing the opportunity for professional growth.

Change the culture of public safety personnel, by combining traditional security procedures with customer service, using advanced communication skills to gain voluntary compliance. Satisfying our clients core security needs, while providing the public with a great customer experience.

Providing customer service-based security solutions for our clients. Customizing security solutions to fit each client’s unique security needs. Personalizing the clients experience with experienced account managers, who are available to give individualized attention to each client and their property.

Event Staff Supervisors are event professionals who provide an exceptional customer experience while providing crowd control during events. Event Staff Supervisors supervise Event Staff team members while on the site of the client and assure company policy is followed by each member under their supervision. Communicate with their team the event crowd management plan for the event or venue including deployment of employees to their pre-determined post. Event staff leadership communicate professionally with the public and enforce the regulations set forth by the venue or production team. Event Staff leadership assist with maintaining the flow of the crowd, by directing the crowd to their desired destination, while assuring restricted areas are not accessed by the general public.

- On - the job training

Must have 2 - 3 years of Event Staff experience. (Experience should be described on resume)

Must possess a State Issued Driver's license.

Must have customer service experience.

Must have a functional mobile device.

Must have reliable transportation.

Leadership team members are expected to stand/walk for extended periods of time to secure the perimeter and interior of an indoor or outdoor event venue. This includes securing all entrances and exits of the venue.

Assure all Event Staff employees receive breaks by following Event Staffing plan for the event. May be required to provide scheduled break relief for other Event Staff team members as needed.

Greet all guests with a friendly smile and professional tones, and assure the guest is having a great customer experience.

May be required to notify police, fire department or emergency medical services of problems if requested or otherwise warranted.

Familiarize themselves with the information and facilities located at each venue where they are posted.

Observe and report matters of concern to event manager and complete incident reports as necessary.

Professionally assist guests with instructions to utilize facilities, shops or other desired destinations.

Provide support to other team members when asked or if you see they need assistance.

Serve where needed or as support to other tasked team members at each event.

Utilize effective interpersonal skills when interacting with guests and the public.

Deescalate irate team members as necessary.

Issue corrective actions for misconduct.

Utilize two-way radio including safeguard of such radio or other issued equipment.

Operate Walk thru Body Scanners and Walk thru Magnetometer.

Handheld Metal Detectors

Ticket Scanning Devices.

General computer literacy required. Basic understanding of the use of mobile applications. A willingness to learn new technology skills.

Microsoft Office specifically Microsoft Word

Adobe Acrobat

Adobe Scan

Required Technology: Must have a functional mobile device which allows access to the internet or cellular service.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Ability to read and comprehend instructions, correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization.

All conditions, skills and abilities listed below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position requires working outdoors and indoors and wearing Personal Protective Equipment (PPE) for long periods of time. This position consists of shift work. Typical shifts are 4 – 8 hours per day, a mixture of day and evening shifts required by the client site. While performing the duties of this job, the employee is regularly required to stand for long periods of time in extreme weather conditions.

TLS Crowd Management is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to you and all other persons without regard to race, creed, color, religion, national origin, sex, marital status, citizenship status, age, veteran status or disability. Discrimination or harassment of our team members, by co-workers, Team Leads, customers, or vendors is not tolerated. This commitment extends to our policies on recruiting, advertising, hiring, placement, promotion, training, transfer, wages, benefits, termination and all other privileges, terms and conditions of employment.